Re: [rt-users] LDAP ExternalAuth - User Aliases

T will just import this. Sounds like you need to fix the LDAP Details or use the LDAP importer and then correct the actual e-mail addresses afterwards. Keith -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of A

Re: [rt-users] Date picker - Monday first?

Am 16.04.2014 11:53, schrieb Christian Loos: Am 16.04.2014 10:38, schrieb Andreas Heinlein: Hello, ist it possible to set the date picker for date fields (Started, Due, ...) so that it uses a "Monday first" calendar view? Thanks, Andreas If you add the js files [1] and [2] to RT as

[rt-users] Date picker - Monday first?

Hello, ist it possible to set the date picker for date fields (Started, Due, ...) so that it uses a "Monday first" calendar view? Thanks, Andreas -- RT Training - Dallas May 20-21 http://bestpractical.com/training

[rt-users] LDAP ExternalAuth - User Aliases

Hello, we have a setup where we're using RT with ExternalAuth to authenticate against an existing user database in LDAP, with auto-creating users when they first log in. We pull the uid as well as the e-mail address from LDAP. Now, we need to be able to somehow support multiple users with the

[rt-users] RSS Feeds with Tunderbird

Hello, I am trying to use the RSS Feeds of RT 4.0 with Thunderbird. The problem I have is that these Feeds represent different searches, i.e. New Tickets, Tickets of User xy and so on. That is, items in the feed may get added as well as deleted. This is not reflected well in Thunderbird. Any

[rt-users] Set requestor from email body

Hello, I'd like to be able to forward mails which arrive at my address to RT and have RT extract the requestor's address from the forwarded mail, instead of using the sender address (which is me in this case). I cannot use something like the "Mail Redirect" extension to Thunderbird, which re

[rt-users] Set custom date field to empty value

Hello, is there a way to un-set a custom date field, i.e. turn it from a specific date to "no value" again? Thanks, Andreas

[rt-users] Stall (postpone) tickets until a future date?

Hello, I'd like to have a feature in RT that will allow me to postpone open tickets until some day in the future. For example: Yesterday I reorganized a users mail folders and made a backup, which I want to keep for one month just in case. I do not want to keep that ticket open for a month, but I

Re: [rt-users] Security risk! Passwords can be compromised!

Dave Sherohman schrieb: > On Tue, Feb 03, 2009 at 01:55:41PM +0100, Andreas Heinlein wrote: > >> Dave Sherohman schrieb: >> >>> I can't say that I find the latter point particularly relevant, as many >>> users are in the habit of re-using password

Re: [rt-users] Security risk! Passwords can be compromised!

Dave Sherohman schrieb: > > I can't say that I find the latter point particularly relevant, as many > users are in the habit of re-using passwords across multiple sites. > > If I, as an RT admin, have access to my RT users' passwords, then that > may not present any risk to the security of my RT in

[rt-users] Duplicate Mail

Hello, is there any way to prevent RT from sending mail twice to the same recipient? In our current setup, we often get the same mail for the same transaction twice. It is perfectly valid in our setup for a ticket to have a...@foo.bar as the requestor of a ticket and be its owner as well. This ma

[rt-users] RT not sending email

Hello, I need your help debugging RTs mail system. I have had RT send emails successfully when replying to or creating new tickets. As such, the mail system is working. I have fiddled with the global scrips to invoke some more mails, i.e. on owner change. But now somehow, RT does not send any mai