Re: [rt-users] Organization Change

2010-10-13 Thread Andrew Best
to update the table in the DB. 2010 10 8 08:50 пользователь Andrew Best festi...@gmail.com написал: Afternoon, I've just realised that an RT instance that was upgraded and migrated to a new host had a change of $Organization during the upgrade/migration. The list archives mention a wiki

[rt-users] Update Ticket Subject on Comment/Reply

2010-10-13 Thread Andrew Best
Morning all, Is it possible to change/update the subject on a ticket when a user comments or replies? At the moment the staff need to go into the ticket basics and update the subject manually. It would save them time if they could change/fix the subject of a ticket when they are commenting or

[rt-users] Organization Change

2010-10-07 Thread Andrew Best
Afternoon, I've just realised that an RT instance that was upgraded and migrated to a new host had a change of $Organization during the upgrade/migration. The list archives mention a wiki article which tells you how to fix this but I havent been able to find the article. Has anyone got a link

Re: [rt-users] Upgrade 3.2.2 to 3.8.7

2010-06-10 Thread Andrew Best
...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] De la part de Andrew Best Envoyé : 10 juin 2010 03:58 À : rt-users@lists.bestpractical.com Objet : [rt-users] Upgrade 3.2.2 to 3.8.7 Im in the process of preparing to upgrade an ancient RT 3.2.2 instance to 3.8.7

Re: [rt-users] Upgrade 3.2.2 to 3.8.7

2010-06-10 Thread Andrew Best
BEFORE I do the migration it is removed from the group without a problem. On 10 June 2010 20:57, Andrew Best festi...@gmail.com wrote: Ive also got a priv I cannot revoke. I have a group with the AdminCustomFields priviledge. I get a canonicalization error when I try and revoke it. Sorry I dont

[rt-users] Upgrade 3.2.2 to 3.8.7

2010-06-09 Thread Andrew Best
Im in the process of preparing to upgrade an ancient RT 3.2.2 instance to 3.8.7. The plan is pretty straight forward. Run up new Ubuntu 10.04 host, install and configure blank 3.8.7 instance as per Ubuntu packages. Dump database on old 3.2.2 host, import database onto new Ubuntu host. Run

[rt-users] Building an older RT instance for testing

2007-08-19 Thread Andrew Best
Morning all, I have been tasked with performing two changes to an existing RT-3.4.2 instance: - install RTFM - upgrade to the latest and greatest RT To achieve this I would like to replicate the clients current production environment (yes its old but its what Ive got): - FC3 - Apache/2.0.53 -