hen I reject the approval, its original ticket just
didn't depend on
the approval. The original ticket didn't be rejected.
In othe words, the original ticket still in the queue.
Best regards,
Andro
sunnavy-2 wrote:
>
> Hi Andro
>
> try to move the line "Depended
file/p19951001/7.png
My problem is Step 6 , why the original ticket didn't be rejected ?
Best regards,
Andro
Hi Andro
Just after you create the original ticket, does the ticket depend on
the approval ticket?
If the header stuff is correct, the original ticket should depend on
the
reate
Oct 15 10:49:03 darkmoon RT: Line: ===
Oct 15 10:49:03 darkmoon RT: Line: ===Create-Ticket: poreq
Oct 15 10:49:03 darkmoon RT: Create ticket: create-poreq
Oct 15 10:49:04 darkmoon RT: Line: Subject: Approve purchase order for
{$Tickets{'TOP'}->Subject}
Oct 15 10:49:04 darkmoo
Hi all
According to the book: RT Essentials page 94. It say : "Once an approval is
rejected, its original ticket is immediately rejected, and all of its other
approvals are rejected as well."
I test it in my RT system (version 3.8.1), but in fact RT does not follow
the rule mentioned above.
When I
