Hello,
zero ticket. why ?
#!/usr/bin/env perl use strict;use warnings; use RT;
RT::LoadConfig();RT::Init();RT::ConnectToDatabase(); my $tickets = new
RT::Tickets( $RT::SystemUser );$tickets->FindAllRows; my $count =
$tickets->Count;print "$count\n"; # why zero ?
icket/Update.html?Action=Comment&DefaultStatus=stalled&id='.$Ticket->id,
#};
#}
if ($Ticket->CurrentUserHasRight('DeleteTicket') && ($Ticket->Status ne
'deleted')) {
$actions->{'delete'} = {
title =
Hello,
I'd like to add a "Delete" link (to delete a ticket) next to the "Take" link.
How would you do that ?
ts.bestpractical.com] On Behalf Of Ruslan Zakirov
> > Sent: den 7 juni 2012 11:46
> > To: Arthur Rance
> > Cc: rt-users@lists.bestpractical.com
> > Subject: Re: [rt-users] How to search for a response ?
> >
> > On Thu, Jun 7, 2012 at 1:01 PM, Arthur Rance
> > w
; From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> > boun...@lists.bestpractical.com] On Behalf Of Ruslan Zakirov
> > Sent: den 7 juni 2012 11:46
> > To: Arthur Rance
> > Cc: rt-users@lists.bestpractical.com
> > Subject: Re: [rt-users] How to search for a response ?
>
Hello,
I'd like to search for a ticket where someone answered "my tailor is rich". How
can I do that ?
Hello,
I'd like to create a new version of "On Create Autoreply To Requestors".
What I've done :
1) cp Action/Notify.pm Action/Notify2.pm
2) /path/to/rt3/sbin/rt-setup-database --action insert --datafile
/path/to/data-file
3) /Admin/Global/Scrip.html?Create=1 (same configuration as "On C
Hello,
Is it possible to create a ticket through REST with a user which has no e-mail
address ?
This doesn't work :
#!/usr/bin/env perl
use strict;
use RT::Client::REST;
my $rt = RT::Client::REST->new( server => 'http://myrtserver'
);$rt->login(username => 'user', password => 'password' );
$rt->
> On Mon, Mar 12, 2012 at 14:19, Arthur Rance wrote:
> > Hello,
> >
> >
> > When I read a ticket through the self-service, I can see the real name of
> > the guy who replies. Is it possible to hide it ?
>
> By adjusting ShowUser component that is us
Hello,
When I read a ticket through the self-service, I can see the real name of the
guy who replies. Is it possible to hide it ?
Hello,
Is it possible to send a mail to a customer ? How ? By creating a ticket with
the customer as requestor ? as CC ? What would you do ?
> Subject: Re: [rt-users] CustomizingWithLocalDir failed
> From: t...@sanger.ac.uk
> Date: Wed, 7 Mar 2012 16:32:46 +
> CC: rt-users@lists.bestpractical.com
> To: arthur_ra...@hotmail.com
>
>
> On 7 Mar 2012, at 16:22, Arthur Rance wrote:
>
> >
> &g
Hello,
Why doesn't this work ?
cp /usr/local/share/rt40/html/SelfService/Create.html /usr/local/share/rt40/local/html/SelfService/Create.html
vim /usr/local/share/rt40/local/html/SelfService/Create.html
rm -rf /var/run/rt40/mason_data/obj/*
apachectl restart
My modification had no effect on the
Hello,
How to remove a watcher from a ticket ?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Hello,
SELECT execmodule FROM scripactions WHERE id=16; -- returns 'CreateTickets'
SELECT * FROM scrips WHERE scripaction=16; -- no rows
However, tickets are created. Why ?
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* B
I found the solution by myself ! Without any help from anybody !!
Okay, I confess trs gave me the solution on IRC actually...
In RT_Config.pm :
Set($UseFriendlyFromLine, 0);
> From: arthur_ra...@hotmail.com
> To: rt-users@lists.bestpractical.com
> D
Hello,
When a ticket is replied, resquestors are notified by e-mail. Is it possible to
hide the name of the guy who replies in this e-mail ?
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* Boston March 5 & 6, 2012
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