David O'Callaghan wrote:
On 07/05/09 13:45, Frederic Jaeckel wrote:
is it possible to get the "delete" Button back int the Ticket View like
in rt 3.6.*? It was so handy in the upper right where "Open","Take"...
is placed. :)
+1 for this suggestion.
Alternatively, is
y with specific inbound emails. Suspect it has
more to do with the format/content of that specific email than with
general RT behavior.
Bill Davis
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lem is solved.
Please return to your regularly scheduled programming
Bill Davis
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t; was
a user added status that has now been removed. I've no idea why it is
popping up in this query (or why it is being searched for within the
Subject field).
Bill Davis
Bill Davis wrote:
Using RT 3.8.1 on a Fedora Core 6 Linux box ...
Simple Search had been working fine, now suddenly retu
ng to mind was to disable several existing
queues and modify a few custom statuses in RTSiteConfig.pm
Rebooting the server made no difference. Any pointers or suggestions
greatly appreciated.
Bill Davis
(baffled & confused ... more than normal :o) )
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s you also wish to appear in Simple Search results.
For what it is worth ... and with due credit to the original author I
stole it from :o) ...
Bill Davis
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Thanks Ruslan ... items 1 & 3 turned out to be in the same set of
Callbacks originally from the University of Kent, which worked just
fine when I moved it to 3.8 from 3.6.5. Item 2: I've opened a ticket.
You made my day ... :o)
Bill Davis
Ruslan Zakirov wrote:
On Thu, Jul 17
ion a poor choice), requiring this to be reset at every login.
3. I'd previously configured 3.6.5 so that certain high priorities
displayed the priority number in different color, I'd like to do the
same in 3.8 but haven't been able to locate what or where to modify (I'm
Perl ign
Bingo ... that did it. Thanks to you both :-) ... I would have spent
all day trying to find that ...
Bill Davis
Jesse Vincent wrote:
>
> On Mar 20, 2008, at 11:37 AM, Bill Davis wrote:
>> Thanks ...
>>
>> Running "make testdeps" reports everything found,
Thanks ...
Running "make testdeps" reports everything found, including Scalar::Util
Running "cpan -i Scalar::Util" reports Scalar::Util up to date
Problem is still the same ...
Bill Davis
Alexandr Ciornii wrote:
Hello!
2008/3/20, Bill Davis <[EMAIL PROTECTED]>
what might have gone wrong, or
where to look for a solution.
Thanks for any help ...
Bill Davis
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Dis
) or string at /opt/rt3/sbin/rt-setup-database
line 295.
Use of uninitialized value in concatenation (.) or string at
/opt/rt3/sbin/rt-setup-database line 295."
For what it's worth ...
Bill Davis
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Figured it out:
Under PERL Modules in System Configuration (after upgrading):
RT v3.6.5;
RT::FM v2.2.1;
Duh.
Bill Davis wrote:
Perhaps I'm missing something simple here, ... but I run into this
problem every time I look to upgrade RTFM. Upgrading requires
incrementally stepping th
n the program. This should display when you enter RTFM
(like the RT version does at the bottom of the page) or it should be
found when RT's System Configuration is displayed ...
Suggestions? Am I missing the obvious?
Bill Davis
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OK ... I've compared the rt3-schema-relationships.dot files included in
the two distributions & they appear to be identical. With my limited
knowledge of RT that is indicating that the databases are identical.
Could anyone confirm this ... ?
Thanks in advance ...
Bill Davis
B
3.6.3, add RTFM, then just restore the 3.6.1 database backup, or did the
database schema change? If I have to install 3.6.1 before 3.6.3 does
anyone know if there is still a 3.6.1 rpm available? ... or do I need to
manually install 3.6.1 (as I did originally)?
Any help appreciated ...
Bill
That helps ..., thanks :-)
Bill Davis
John Parker wrote:
You can see the RTFM version by going to the configuration tab and
choosing system configuration from the tools menu. On my box this is
http://myrtserver.mydomain/Admin/Tools/Configuration.html.
Loaded perl modules
Perl v5.8.8
and reassociated my RTFM
custom fields (which were now again present) with the appropriate
classes. My articles are now back & I appear to have a fully operable
version 2.2 RTFM. Mega-thanks to both Bob & Jesse for your assistance.
Suggestion: the upgrade instructions could be mu
Thanks Bob ,
Yes I did, ... but it has no effect because there are now no custom
fields listed under Config->RTFM->Custom Fields->
... the drop-down list is empty.
Bill Davis
Bob Goldstein wrote:
I'm stuck, can't seem to go forward to 2.2.RC4, can't se
I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to
where I was, even though I suspect my articles are still in the database
somewhere ...
Still hoping somebody (with more knowledge of RTFM & RT than me) can
help ...
Bill Davis
Bob Goldstein wrote:
ling & stopping & restarting the webserver, I'm seeing the same
results: previous articles listed, but with no contents. The
configuration for RTFM also seems to have no custom fields listed.
Ideas welcome ...
Bill Davis
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http:/
"make initdb" command or will this
overwrite the existing tables in the database?
Any assistance greatly appreciated ...
Bill Davis
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