I also wanted to be able to list all statuses in Simple Search results in 3.8.1 .... so searched the wiki & the list archives for a possible solution ... ultimately finding this callback (from whom or where I honestly don't recall or I'd give appropriate credit):
Place the file ModifyQuery into (for me anyway) /opt/rt3/local/html/Callbacks/stuff/Search/Simple.html/ containing: <%init> my $val = $$query; if( $val !~ /new|open|resolved|stalled|rejected|deleted/i ) { $val = "new open stalled resolved HOLD TstBenchP1 TstBenchP2 Pending-BD $val"; } $$query = $val; </%init> <%args> $query => undef </%args> ... note that the statuses "HOLD, TstBenchP1, TstBenchP2, & Pending-BD" are locally added statuses and obviously wouldn't apply to anyone else's RT installation. You should remove these & add in any locally created status you also wish to appear in Simple Search results. For what it is worth ... and with due credit to the original author I stole it from :o) ... Bill Davis _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com