Jerrad,
Thanks a lot. I actually ended up using the AutoSetOwner that was
linked on the page you posted. But in any event, it worked perfectly !
-Original Message-
From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org]
Sent: Wednesday, May 19, 2010 8:05 AM
To: Blake
Ahh, it must have been from the book then:
Description: On Correspond Open Ticket
Condition: On Correspond
Action: Open Tickets
Template: Blank #Use Transaction if you want notification
Stage: TransactionCreate
That should do it.
I am even more confused than ever now. That scrip is
? You
could also create a *separate notification just* for the new owner if you *
really* think he needs it. All with different info in the template.
Just a few thoughts.
On Thu, May 13, 2010 at 6:06 PM, Blake Turner bl...@eos-3.com wrote:
Hey all,
I really wanted the content
Hey all,
I really wanted the content of a new ticket to be emailed to
the user that takes the ticket from the queue. The only way I could figure
to make this happen was to set NotifyActor to 1 in the Site_Config. But now
I am running across a whole mess of stuff being set to
, '@rt3.Domain1.com');
Set( $CanonicalizeEmailAddressReplace . '@Domain2.com');
Set( $CorrespondAddress , 'supp...@domain2.com');
Set( $CommentAddress , 'supp...@domain2.com');
Any help/advise/direction that i can get will be a huge help. Thank you in
advance !
Blake Turner
, and not the other way around. This
smarthost part of the process is what is the most confusing.
Thanks again !
From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users
on the
RT server for rtsupp...@rt3.domain1.com and then how to send the mail back
to Exchange from the RT server ? is that right ? lol
From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject
Turner
IT Director
EOS-3, LLC
P: 888.EOS3.001 (367.3001)
F: 888.EOS3.303 (367.3303)
From: james machado [mailto:hvgeekwt...@gmail.com]
Sent: Wednesday, January 07, 2009 10:50 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3
Take
is: Internet à RT Server à Exchange. Is
there some advantage to doing it this way. I am just way more comfortable
administering Exchange, than I would ever be trying to work with Sendmail or
Postfix.
Blake Turner
IT Director
EOS-3, LLC
P: 888.EOS3.001 (367.3001)
F: 888.EOS3.303 (367.3303)
From
everything on the Exchange side setup correctly,
but I have some missing pieces in the RT setup. All I did initially was
follow the install instructions for Fedora Core9 posted on the wiki.
Blake Turner
IT Director
EOS-3, LLC
P: 888.EOS3.001 (367.3001)
F: 888.EOS3.303 (367.3303)
From: james
, but there
were no other instructions on the FedoraCore9 install guide, so im kinda
stuck now !!
Blake Turner
IT Director
EOS-3, LLC
P: 888.EOS3.001 (367.3001)
F: 888.EOS3.303 (367.3303)
From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com]
Sent: Wednesday, January 07, 2009 1:00 PM
The guide that I used was this one:
http://wiki.bestpractical.com/view/FedoraCore9InstallGuide
Blake Turner
IT Director
EOS-3, LLC
P: 888.EOS3.001 (367.3001)
F: 888.EOS3.303 (367.3303)
From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com]
Sent: Wednesday, January 07, 2009 2
Hello All,
I have seen a lot of detailed posts in regards to setup with
Exchange Server 2003, but the steps don't seem to apply to 2007. I have RT
setup with my aliases and queues, and now its time to get the Exchange setup
working properly. I have created a new send connector
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