Thank you, I noticed the same thing so I am modifying the dhandler script to
walk the attachment tree up to the parent until Parent=0.
rt3/html/Ticket/Attachment/WithHeaders/dhandler
my $AttachmentObjParent = new RT::Attachment( $session{'CurrentUser'} );
$AttachmentObjParent-Load(
);
$m-out( $AttachmentObj-OriginalContent );
$m-abort;
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Schrock
Sent: Thursday, July 19, 2012 10:15 AM
To: rt-users@lists.bestpractical.com
Subject
, but the FROM TO and SUBJECT are missing. Is there a way to change
RT so that it does display those headers when we click that link?
Brian Schrock
Linux Administrator
Network Operations
The Garden City Group, Inc.
5151 Blazer Parkway Suite A
Dublin, ohio 43017
Telephone: 614-289-5457
Mobile: 614-745-5491
Excellent suggestion! This is how I ended up doing it and Operations is testing
it now.
I created a custom field named Last Reopened Date and applied that to the
Queues I care about.
I then added this scrip to the queues in question.
Description: On Reopen Set Date
Condition: User Defined
-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Wednesday, June 13, 2012 4:23 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Search Ticket Transaction History in Query Builder?
On 06/13/2012 04:15 PM, Brian Schrock
-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Schrock
Sent: Wednesday, June 13, 2012 4:24 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Search Ticket Transaction History in Query Builder?
Yep, I was just
'
AND Transactions.Data = 'Ticket auto-opened on incoming correspondence'
AND Transactions.Created = @START
AND Transactions.Created = @FINISH
Brian Schrock
Linux Administrator
Network Operations
The Garden City Group, Inc.
5151 Blazer Parkway Suite A
Dublin, ohio 43017
Telephone: 614-289-5457
Mobile: 614-745
