[rt-users] rt-3.8.1: Error when you click on 'Tickets' on the side bar

Hi, Starting on the home page of RT, when you click on 'Tickets' on the left hand side I get a screen that says this. Results Wrong query, expecting a OPERATOR in '%20Owner%20--here%3D %20%27Nobody%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status %20%3D%20%27open%27)' And then

[rt-users] How to setup basic permissions?

Hi, Here's what I'd like to have done. I have 4 queues for different departments. I am setting up the global permissions for ALL our users. I'd like them to have these abilities. - See their own tickets - See what queues they can put new tickets into - Reply / modify their own tickets /

[rt-users] Ticket creation issue -- Was -- Re: How to setup basic permissions?

a proper recipe of permissions, maybe a file I need to modify, I'm open to any suggestions. Thanks, Charlie On Sep 18, 2008, at 12:27 PM, Charlie Reddington wrote: Hi, Here's what I'd like to have done. I have 4 queues for different departments. I am setting up the global permissions for ALL

[rt-users] How to show open requests?

I know in SelfService you can get all your open requests within one click. I would like to have this functionality for privileged users as well, with out having to go to SelfService. Is there a way for me to add something that looks like a module from the dashboard, or adding a link to the

[rt-users] changing starting ticket number

We are finally up, but we are moving from a different help desk to this current one. Is there a way for us to start the ticket numbers at the numbers where we left off at? Thanks, Charlie ___

[rt-users] Ticket shows up encrypted in GUI

Okay, so it seems that I can send tickets in and out that are properly encrypted. My issue comes from seeing the ticket itself as being encrypted. I turned on debugging and the only red flags I see are these. [Wed Sep 3 18:28:55 2008] [warning]: gpg: WARNING: unsafe permissions on

Re: [rt-users] (no subject)

What are your permissions on your RT folders? I'd take a look at those. Charlie On Aug 26, 2008, at 11:55 AM, Nick Price wrote: Hi I'm still having a few problems with the web interface of rt-3.8.1 on a new install of fedora 9 including all the latest updates In firefox on the localhost

Re: [rt-users] (no subject)

Sorry re read this. As for the 404 page what does your apache error log tell you? On Aug 26, 2008, at 11:55 AM, Nick Price wrote: Hi I'm still having a few problems with the web interface of rt-3.8.1 on a new install of fedora 9 including all the latest updates In firefox on the

[rt-users] gpg: bad passphrase in apache error logs

I'm thinking that my gpg errors are all stemming from the fact that RT is may be reading my configs wrong. I'm not 100% yet but that's what my first thought is after staring at this for 2 days now. I'm getting this in my apache error logs [Mon Aug 25 20:50:28 2008] [info]:

[rt-users] Is there a howto on setting up GPG w/ RT-3.8.0?

I have gotten RT 3.8.0 working pretty well. It so far is doing everything I want except one thing. Which comes more from my lack of understanding how GPG works with RT. I have read the docs on how gpg works, and what sort of configs I need to do for RT, but I'm still having a difficult time

[rt-users] First login not working

Hi, Looking to log into RT for the very first time. I entered root and 'password' for the user details and it returns 'Your username or password is incorrect'. During the install I did have issues with the init of the database. During the make initialize db I got this error. I ran this