I addressed this problem in one RT installation by adding a TransactionCreate
script on the same condition that did nothing (using template Blank). That way
you'll get the list of people that it will mail to, though not the actual
template that it will use.
-Chuck
--
Chuck Boeheim [::
Likewise. We use webauth in front of RT, so we need to authenticate to
another web page first, and then return a cookie with the transactions.
-Chuck
On Jun 25, 2010, at 3:02 AM, "Bartelt, John E."
wrote:
> I bought it but I can't get it to connect.
> (1) Does it understand https?
> (2) Do
, and
updating of the parent ticket as the subtasks are completed.
A saved search gave a dashboard of all outstanding tasks
and where they stood in the process. Is that the sort of thing
you are looking for?
-Chuck
--
Chuck Boeheim [::] CIT [::] Systems Services
Cheap hardware isn't
On Mar 23,
stem Admins). All users are in specific
groups and those groups are limited in access to queues by the
privileges at that queue level. Hope this helps.
Kenn
LBNL
On 6/17/2008 9:01 AM, Chuck Boeheim wrote:
Hi Folks,
We've been using RT for some years, but now with a decision to
ditch Reme
subsetting, and with some programming can maintain the right set of
watchers on each ticket. This is a fair bit of programming to re-invent
queue functionality.
None of these is ideal, though 3 perhaps comes closest. Has anyone
thought of a more inventive approach for supporting multiple teams w
Why not just update them as a comment, which will not re-open the
ticket?
Alternately, you could just disable the global scrip that
re-opens the tickets while you reload.
-Chuck Boeheim, SLAC
On Apr 10, 2008, at 1:39 PM, Aaron Sallade wrote:
> My concern on that is the timestamp for Resolved
Hi Folks,
Does anyone have a query or a script that can find users
in the database who aren't referenced by any tickets?
I'd like to find users who were created by spam who
are now candidates for shredding.
Regards,
-Chuck Boeheim
__
action only on the main support queue, not
on the secondary queue. As well, you can have different, or no,
watchers on the secondary queue if you are also trying to reduce
possibly noise email to your watchers.
Chuck Boeheim
[EMAIL PROTECTED]
On Sep 19, 2006, at 3:16 AM, Andreas Putzo wrote:
