Hi Torsten,
this has been discussed a while back:
http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html
- Dmitri.
Ham MI-ID, Torsten Brumm wrote:
Hi RT Users,
again a question/problem with RT CLI, again mulitple lines. I’m trying
to create a ticket in interactive mode (-e) with mo
Steve Huston wrote:
Since sending that email, I remembered REST, and have pointed him at
that (as well as the source to 'rt' and 'rt-mailgate'). So far he's
happy :>
There's also RT::Client::REST :
http://search.cpan.org/~dmitri/RT-Client-REST/
- Dmitri.
Isaac Vetter wrote:
The single thing that would increase adoption rates of RT is easier
installation; be that a live cd, an option of bundled perl mods/db, or,
preferably, just a simple install.
How about PAR files? They can also contain apache configuration in them.
- Dmitri.
1. http://p
Hi Jan,
I maintain RT::Client::REST library[1] which I wrote about a year ago.
It is based on the rt command-line tool but provides OO classes for easy
integration into other tools. If you (or someone) starts to
improve/change/enlarge the server side code, please keep me in the loop
so that
Jesse Vincent wrote:
What would you like to do/see done as part of a RT summer of code
project?
Hi Jesse,
How about improving performance for very large databases (I am talking
millions of tickets)? There are a couple of approaches I have been
considering:
1. Do away with dynamic policy a
Bob Goldstein wrote:
>On Wed, 2007-02-28 at 14:29 -0500, Jesse Vincent wrote:
>> I'd love to submit RT to Google's Summer of Code this summer. It's
>> probably time to start brainstorming projects.
>>
>> What would you like to do/see done as part of a RT summer of code
>> project?
Jesse Vincent wrote:
I've recently spent some time with an RT instance running on an entirely
unoptimized MySQL 4.1 with about a million and a half tickets.
Performance was surprisingly eppy (most page loads were well under a
second).
Nice...
> What kinds of performance are you seeing? And how
On Thu, 2006-12-07 at 07:05 -0500, Roy El-Hames wrote:
> I am looking for pointers to use RT::Client::REST in particular how to
> populate/update custom fields,any one used this for 3.6.1
> (Dmitri ??);
Gosh, it's been a while since I touched this :)
RT::Client::REST::Object (and, therefore,
RT::
On Mon, 2006-10-30 at 09:18 +0100, Alain Sips wrote:
> I checked where it can be, and one thing I found out is that when you
> want to retrieve a ticket, a lock is set during the time the ticket
> gets displayed on the screen, for example:
>
>
>
> | 40456 | rt_user | rtdb.vianetworks.nl:56980
On Thu, 2006-10-26 at 17:20 +0100, Roy El-Hames wrote:
> Not sure what you mean;I did not need to touch RT::Record .. do you mean
> 2 handles same db .. It'll have little or no benefit??
No, different databases. Two databases, two handles -- one read-write,
the other read-only.
> I understand w
This is an interesting approach. I was wondering if it would be
possible to do something like that without having to change higher-level
code.
For example (assuming we have two DB handles), all Set* operations would
use RW handle, while all Load* operations would use RO handle. I
haven't investi
On Fri, 2006-10-20 at 19:43 +, Skip Montanaro wrote:
> I've noticed that RT destroys indentation when I submit tickets. We do a
> lot of Python programming, so preserving indentation is important in many
> instances. I poked around the RT wiki a bit but didn't see any sort of
> markup. We na
On Thu, 2006-10-19 at 12:15 -0700, Robert G. Werner wrote:
> I've just set up an install of RT in a NameVirtual Host on one of my
> servers. I'm running Apache 2 on an FC5 server with mod_perl2. I
> installed RT 3.6.1
>
> My problem is that the url that is produced for each ticket's subject
>
- Copying the list on my answer -
On Fri, 2006-10-13 at 16:28 -0300, Thiago Cristino dos Santos wrote:
> try
> {
> my @ticket = $rt->search(type => 'ticket', query => "Severity =
> 100");
> print ("Found tickets @ticket\n");
> }
Change that query to "CF.Severity = 100".
- Dmitri.
_
On Fri, 2006-10-13 at 15:19 -0300, Thiago Cristino dos Santos wrote:
> is possible to query tickets (including custom fields) filtering by
> custom fields using RT::Rest API?
RT::Client::REST (my module available on CPAN) can do most of those
things. Support for custom fields is not really there
On Fri, 2006-10-13 at 08:07 -0500, Kenneth Marshall wrote:
> CREATE INDEX attachmentsoid ON attachments USING btree ( oid );
> CREATE INDEX cachedgroupmembersoid ON cachedgroupmembers USING btree ( oid );
> CREATE INDEX objectcustomfieldvaluesoid ON objectcustomfieldvalues USING
> btree ( oid );
>
rt edit ticket/48350-58550 set status='resolved'
That's assuming RTSERVER, RTUSER and RTPASSWD environment variables are
set.
- Dmitri.
On Mon, 2006-10-09 at 09:12 -0700, Chaim Rieger wrote:
> over the weekend somebody in the office here created a loop in their
> email, and i now have 10202 t
Use 'rt' command-line tool. It will give you a good idea of what fields
there are and their default values, etc. To really get a good
understanding, use ethereal to look at HTTP traffic.
If you want to do this from a Perl program, I wrote RT::Client::REST a
while back. It should be able to do w
On Thu, 2006-06-08 at 10:47 -0400, Matt Hunt wrote:
> Hello all; I'm a bit of a beginner where Request Tracker is concerned,
> another user set up the main package, all I have done is set up the
> infrastructure of the program such as user's rights and so on. What I
> would like to know is about t
On Tue, 2006-05-23 at 14:02 -0400, Les Mikesell wrote:
> By the way, what's wrong with the stock Centos mod_perl?
> Mine is mod_perl-2.0.1-1.rhel4 and seems to work fine.
In my experience, mod_perl 2.x (and even 1.99_x) has been fine for
years. There's nothing wrong with mod_perl. Use it.
- D
On Tue, 2006-05-23 at 13:10 -0400, Les Mikesell wrote:
> Do you know if it is possible to install asset tracker on
> top of it?
That I don't know, sorry.
- Dmitri.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On Tue, 2006-05-23 at 05:18 -0400, James Yogo wrote:
> Could someone out there lend a hand probably on Suse 9 or Fedora
> platforms.
> I have tried on redhad in vain.
On Fedora Cora 5, installing RT is as easy as
# yum install rt3
They really did a great job of packaging RT, those Fedora guys.
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