on the custom field is correct.
best regards
Bernhard
-Ursprüngliche Nachricht-
Von: Bryon Baker [mailto:bba...@copesan.com]
Gesendet: Donnerstag, 30. Juni 2016 17:20
An: Eierschmalz, Bernhard; martin.whel...@greenhills-it.co.uk
Cc: rt-users@lists.bestpractical.com
Betreff: RE: [rt-users
t-
Von: Martin Wheldon [mailto:martin.whel...@greenhills-it.co.uk]
Gesendet: Donnerstag, 30. Juni 2016 16:12
An: Eierschmalz, Bernhard
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Permission causes wrong search-results
Hi,
IMO this is working correctly for the following reason, as far
Hello,
I'm using RT 4.4.0
I found the following problem:
I have a custom field "category" with settings "select one value". There are 5
possible values.
I build a search for all tickets like the following
Queue = 'General' AND Owner = 'Nobody' AND 'CF.{category}' != 'one'
I found that the
Hello,
I want to include a dynamic advertisement-line into my autoreply (for new
tickets) - something like the following:
Dear ladies and gentlemen,
Thanks your message - your ticket number is 123456
Best regards
There should be about 5 advertisement-lines - when creating a new ticket, one
Hello,
I updated my environment from RT 4.2.11 to RT 4.4.0
I'm using RT 4.4.0 on PostgreSQL 9.3
since this update I have the following problem:
when I click on "reply" to a message (with quoting the original message),
Scrips and Recipients are not shown, so I cannot see who will receive the
Hi,
I'm using RT 4.4.0 on a PostgreSQL 9.3 database.
Today I activated the option
Set($ShowHistory, 'scroll');
And I ran into a problem with users with French GUI.
When you open a ticket, you should first see "Ticket metadata" and "history"
On the French users, the history is not shown.
When
ch - but I don't belive this is possible.
do you think this way will be working? Or do you have another solution for my
problem?
Best regards
Bernhard
Von: Sinapius, Vinzenz [mailto:vinzenz.sinap...@tracetronic.de]
Gesendet: Mittwoch, 13. April 2016 09:52
An: Eierschmalz, Bernhard
Betreff: AW:
L a CF value is
changed.
Will this work with REST?
Best regards
Bernhard
Von: Sinapius, Vinzenz [mailto:vinzenz.sinap...@tracetronic.de]
Gesendet: Dienstag, 12. April 2016 16:59
An: Eierschmalz, Bernhard
Betreff: AW: Change CF with HTTP
Hi Bernhard,
You can use wget/curl and the REST-API:
http://
Hello Dave,
I import many kinds of CSV-files with bash scripts and rt-cli – maybe this
would be an idea for you!
Mit freundlichen Grüßen,
Best regards,
Bernhard
Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von
Dave Florek
Gesendet: Donnerstag, 31. März 2016
merge Tickets
$self->TicketObj->MergeInto($id);
}
best regards,
Bernhard
-Ursprüngliche Nachricht-
Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von
Eierschmalz, Bernhard
Gesendet: Montag, 11. Mai 2015 10:44
An: rt-users@lists.best
Hello,
is it possible to use Articles in HTML format (e.g. to design a table from an
article)?
Best regards
Bernhard
you tell me how to do this?
Best regards
Bernhard
Von: Alex Peters [mailto:a...@peters.net]
Gesendet: Montag, 26. Januar 2015 06:29
An: Eierschmalz, Bernhard
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] about signatures
You can use RT templates to add custom signatures to outgoing
, 2014 at 08:27:00AM +, Eierschmalz, Bernhard wrote:
Hello Kevin,
I already thought about creating a scrip like
Condition:
Transaction obj = create
Subject contains [plus ticket#
Action:
Search tickets with same plus-ticket no.
If one exists, combine
What do you think about
Hello,
how can I modify the date format using CLI?
When I do the following command:
rt show ticket/1234 -f subject,created
this is the result:
Subject: test
Created: Do 07. Mai 12:02:39 2015
I would preferred a format like
2015-05-07 12:02:39
Is this possible?
Best Regards
Bernhard
Hello,
is it possible to allow special users (or a special group) only to logon from
specific IP addresses or specific IP networks?
All other users should still be able to logon from every IP.
Best regards
Bernhard
Hello,
we had problems with empty outgoing mails from RT. Searching in our log files,
I found the same error as gilb...@dido.ca had. I found this mail below and
thought the problem would be solved in RT 4.2.10
Now we have RT 4.2.10 but we still have the same problem. Customers receive an
Hello,
we have different users with different by-group or globally-saved-searches on
their own RT at the glance.
In the WebInterface I only can find by user which saved-search is on this users
RT at the glance.
Is there a way to do this vice versa, so to find by saved-search, on which
users
Hello,
is it possible to make date-searches in RT with relative date?
For example search all open tickets where creation-date is older than 14 days.
best regards
Bernhard
Hello,
I have one custom field with type enter multiple values
I tried to create a ticket in CLI and directly enter multiple values into my CF
with this command:
rt create -t ticket set subject=test queue=test
CF-42=value1,value2
after this, my CF had one value value1,value2
Hello,
by default there is a global scrip called on create autoreply to requestor
which uses one defined template.
I would like to use a different template for one special queue. How can I do
this?
Mit freundlichen Grüßen,
Best regards,
Bernhard Eierschmalz
IT
Tel. +49 8223 4002-39
Fax +49
Hello,
I have 2 questions about signatures.
1. For our non-request-tracker-mails I have a HTML-Template, to
standardize all our outgoing email signatures (on the email server runs a
program that attaches the template with filled in parameters for name phone
number etc. to every email)
Hello,
is it possible to run a scrip multiple times?
in my case I want to do something like this:
condition: is some regex-pattern inside of the subject
action: change something and remove this pattern from subject
if this pattern basically is in the subject more than once, the scrip should
Betreff: Re: [rt-users] problem with ExtractCustomFieldValues Extension
On Mon, Sep 29, 2014 at 10:00:30AM +, Eierschmalz, Bernhard wrote:
4. Create a Ticket with content “Kategorie Service-test” in body
through
WebInterface
5. It did not work.
In the error logs I cannot
Hi all,
I'm trying to install and configure the ExtractCustomFieldValues extension.
What I've done until now is:
1. Download Install extension
2. Create a Template called ExtractCF with following content:
Kategorie Service|Body|Kategorie Service- (.+)$||q|
As you
Hello,
is there any way to attach files via Drag Drop to a ticket without the need
of a comment?
Best regards
Benrhard
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
, 2014 at 05:36:04AM +, Eierschmalz, Bernhard wrote:
we have one customer using its own ticket system. This customer sends
us mails with an information about his own ticket in the subject.
i.e. [PLUS.DE Ticket#PD077994]
sometimes when this customer answers, he doesn’t send our ticket
Hello,
I'm creating a customer access to your RT system. Special customers will
receive RT access and should be able to create tickets. I created a group for
this customers and set the following permissions on my Queue:
User: create ticket, comment ticket, show queue
Creator: change values for
Hello,
we have one customer using its own ticket system. This customer sends us mails
with an information about his own ticket in the subject.
i.e. [PLUS.DE Ticket#PD077994]
sometimes when this customer answers, he doesn't send our ticket number in
subject, so he opens a new ticket.
Is it
is
installed.
On 8 August 2014 15:56, Eierschmalz, Bernhard
bernhard.eierschm...@scheppach.commailto:bernhard.eierschm...@scheppach.com
wrote:
Hello,
I'm having problems with tables inside of mails.
There is also the extension PermissiveHTMLMail which will also allow more html
to be shown
Hello,
is it possible to attach a file to an answer directly from the ticket's
attachments? In the moment I only can attach files from local disk.
Best Regards
Bernhard
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
Great, thank you - exactly what I searched!
Von: Brumm, Torsten / Kuehne + Nagel / Ham GI-ID
[mailto:torsten.br...@kuehne-nagel.com]
Gesendet: Freitag, 8. August 2014 09:31
An: Eierschmalz, Bernhard; rt-users@lists.bestpractical.com
Betreff: AW: attache files directly from Ticket
Try
Hello,
I'm having problems with tables inside of mails.
When someone sends a mail with table to create a new ticket, in the history of
the ticket I cannot see the table, I only see every cell under each other.
When I click on answer- or comment-button, in the new mail the commented table
is
Hello,
is it possible to define email templates for RT?
A little background information:
We use RT for order processes, and we have lots of messages that are nearly
same (e.g. ‘your order was shipped today with tracking No. 1234’ or ‘please pay
your invoice of XY € to bank account 12345 with
I manage to run this scrip before “on correspond open tickets” scrip?
Best Regards
Bernhard
Von: Alex Peters [mailto:a...@peters.net]
Gesendet: Donnerstag, 31. Juli 2014 13:26
An: Eierschmalz, Bernhard; rt-users@lists.bestpractical.com
Betreff: Re: AW: [rt-users] absence planning
I believe
Hello,
I want to build some absence planning into our RT to avoid that absent users
receive messages and nobody sees this message. What I'm planning is the
following:
1. Creating a user's custom field absent which is yes or no
2. When a user is absence, this user changes this field
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