[rt-users] Assigning a Ticket.

Hi there. Scenario: There is a Dept with a chief and subordinates. All of them are in the AdminCcs. What I want is the tickets once created if not owned by anyone can be taken by any of the members including the dept Chief. But in case the Dept Chief wants some particular subordinate be looki

Re: [rt-users] Any differences between?

summarized out of the two rights and their use the way I see. I might have been mistaken somewhere so more light on the subject would be highly appreciated. Regards, Gaurav Drew Barnes wrote: > I think OwnTicket means someone can assign a ticket to you but you > can't take it you

[rt-users] Any differences between?

Hi, Are there any differences between the rights "OwnTicket" and "TakeTicket" they sound similar I doubt if the job is same as well. Regards, Gaurav ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.best

Re: [rt-users] localhost in Search/Results.html

Hi Michael, If you the WebBaseURL in your RT_SiteConfig.pm that resolves the issue. Set( $WebBaseURL, 'http://yourdomain.com'); I guess localhost is the default setting there...change it to your RT's url and it works fine. Regards, Gaurav -- Disclaimer: This Email message along with any at

Re: [rt-users] Any BenchMarkings??

Tim Cutts wrote: On 1 Aug 2008, at 7:48 am, Gaurav Ghimire wrote: Dear all, I am to setup RT. I did some searches to see if any benchmarkings were done for RT as what OS had it worked fine on and with no such critical problems reported. I doubt it makes very much difference what OS you

[rt-users] Any BenchMarkings??

Dear all, I am to setup RT. I did some searches to see if any benchmarkings were done for RT as what OS had it worked fine on and with no such critical problems reported. For the moment I am using Ubuntu 8.04 Server just to see as how it performs in there. Any other updates or Benchmarkings