That means that if a ticket they requested is not owned by them they
wouldn't be able to see it right?
On Tue, Feb 24, 2009 at 3:46 PM, Stephen Turner stur...@mit.edu wrote:
On Tue, 24 Feb 2009 01:54:38 -0500, George Beitis
george.bei...@googlemail.com wrote:
If i did that, wouldn't
Hey everyone,
my problem has to do with setting permissions.
I have created a queue called IT support, and a group called Company
Employees. The Employee group has the following rights on the group: create
ticket and show ticket. These don't seem to be enough for a user in the
group employees
hmm that would be a great feature
On Mon, Feb 23, 2009 at 1:45 PM, Richard Foley richard.fo...@rfi.netwrote:
On Friday 13 February 2009 15:10:38 Chia-liang Kao wrote:
We are in the process of releasing a RT extension called WorkflowBuilder
Any sign of this anywhere?
I'm trying to avoid
,
Gabriele Franzini
ICT Applications Manager
Nerviano Medical Sciences SRL
PO Box 11 - Viale Pasteur 10
20014 Nerviano Italy
--
Message: 6
Date: Mon, 23 Feb 2009 12:36:41 +0200
From: George Beitis george.bei...@googlemail.com
Subject: [rt-users] Help
If i did that, wouldn't that allow the user to view all the tickets in a
queue?
On Mon, Feb 23, 2009 at 5:16 PM, Stephen Turner stur...@mit.edu wrote:
On Mon, 23 Feb 2009 05:36:41 -0500, George Beitis
george.bei...@googlemail.com wrote:
Hey everyone,
my problem has to do with setting
Hey everyone,
trying to add some callback code to the display ticket page to display
ticket page showing more information about the person making the
request,(e.g. full name, phone etc).
I create the callback code under
/rt3/local/html/Callbacks/MyCallbacks/Ticket/Display/Elements/ShowSummary,
in
Hi everyone,
I sent an email out yesterday but sending one today as well, hoping to get
the attention of one of the authors of RT. I want to be able to use the
REST protocol to add custom fields to USERS when creating them, it seems
that this functionality is available to tickets but not users
custom fields of users in the request
Any ideas on how to do this?
-- Forwarded message --
From: George Beitis george.bei...@googlemail.com
Date: Tue, Jan 20, 2009 at 9:50 AM
Subject: RT API
To: rt-users rt-users@lists.bestpractical.com
Hey everyone, looking for a PERL API to query
, but this does not appear to be the case,
am i wrong in what i am thinking of here?
On Tue, Jan 20, 2009 at 1:31 PM, George Beitis george.bei...@googlemail.com
wrote:
Following my last emails it appears that the search capability was not
implemented in REST, so it seems that the only way of adding
Hey everyone, looking for a PERL API to query the RT db, specificly to
search for a user see if he is there and if not add him.
Can anyone give me some recommendations and possibly an example? is
RT::Client::REST::User what i should be looking at? using search does not
seem to work
Thanks
Hey guys,
i was running RT fine for the last couple of days, and as i was about to
create a ticket everything died. Apache error logs
[notice] child pid 7384 exit signal Segmentation fault (11)
I am running :
Apache/2.2.9 (Ubuntu) mod_perl/2.0.4 Perl/v5.10.0 configured
with the latest
keep getting from apache
Any ideas??
George
On Fri, Jan 16, 2009 at 12:00 PM, George Beitis
george.bei...@googlemail.com wrote:
Hey guys,
i was running RT fine for the last couple of days, and as i was about to
create a ticket everything died. Apache error logs
[notice] child pid 7384
Hi everyone,
i have a quick question regarding upgrading from 3.6.7 to the latest
version. In the readme file it says i should use a fresh directory, does
this mean do the installation in a new directory and change the apache hosts
file to point to that? Can i keep the configuration files of the
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