[rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Giles Coochey
I have the following set up: Clients --> Squid SSL Offload / Caching Reverse Proxy (HTTPS--->HTTP) --> Apache Routing Proxy (HTTP) --> RT (HTTP) RT (v4.0.5) itself is configured for HTTPS: Set($WebDomain, 'www.domain.net'); Set($WebPath, '/ticket'); Set($WebPort, 443); On going to Tools -->

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Giles Coochey
http after logging in via https On Wed, May 16, 2012 at 11:20 AM, Giles Coochey wrote: I have the following set up: Clients --> Squid SSL Offload / Caching Reverse Proxy (HTTPS--->HTTP) --> Apache Routing Proxy (HTTP) --> RT (HTTP) RT (v4.0.5) itself is configured for HTTPS

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Giles Coochey
On 16/05/2012 16:26, Paul Tomblin wrote: Further reading in RT_Config suggests you may need to look at this: =item C<$CanonicalizeRedirectURLs> Set C<$CanonicalizeRedirectURLs> to 1 to use C<$WebURL> when redirecting rather than the one we get from C<%ENV>. Apache's UseCanonicalName directiv

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Giles Coochey
On 16/05/2012 17:27, Darin Perusich wrote: On 05/16/2012 11:20 AM, Giles Coochey wrote: How can I force RT to HTTPS? Have you tried use mod_rewrite to rewrite the all traffic for that virtual host to https? Stubs of the config's for your RT virtual host. They http vhost only needs to

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-17 Thread Giles Coochey
On 2012-05-17 13:47, Ruslan Zakirov wrote: On Wed, May 16, 2012 at 8:50 PM, Matt Brennan wrote: This is how I do this. In my RT_SiteConfig.pm I have: Set($WebBaseURL,     'https://'     . RT->Config->Get('WebDomain') ); All traffic on my RT instance is done via HTTPS. I also have an Apache r

Re: [rt-users] emails on ticket updates not being sent in 4.0.6

2012-05-23 Thread Giles Coochey
On 23/05/2012 12:01, Niall Wilson wrote: Hi, I've just updated to 4.0.6 and ticket updates are no longer being emailed. This does not seem to be related to the noted FCGI.pm problem as (1) I'm using mod_perl and (2) I updated the installed FCGI to v 0.74 just in case. If I revert to 4.0.5 ema

[rt-users] Tickets in a Nice Print Format

2013-01-04 Thread Giles Coochey
be on the print outs / PDFs. -- Regards, Giles Coochey, CCNA, CCNAS NetSecSpec Ltd +44 (0) 7983 877438 http://www.coochey.net http://www.netsecspec.co.uk gi...@coochey.net smime.p7s Description: S/MIME Cryptographic Signature

Re: [rt-users] Tickets in a Nice Print Format

2013-01-04 Thread Giles Coochey
On 04/01/2013 17:12, Kevin Falcone wrote: On Fri, Jan 04, 2013 at 12:22:33PM +, Giles Coochey wrote: I would like to be able to Print or PDF tickets in a nice format. Is there a good way to do this? I currently print the ticket pages from a browser, but have various rendering issues and

[rt-users] Two Annoying Messages in the logs

2013-07-26 Thread Giles Coochey
nice to somehow eliminate these warnings from a future release or RT. -- Regards, Giles Coochey, CCNP, CCNA, CCNAS NetSecSpec Ltd +44 (0) 7983 877438 http://www.coochey.net http://www.netsecspec.co.uk gi...@coochey.net smime.p7s Description: S/MIME Cryptographic Signature

Re: [rt-users] Two Annoying Messages in the logs

2013-07-26 Thread Giles Coochey
On 26/07/2013 14:09, Kevin Falcone wrote: On Fri, Jul 26, 2013 at 01:23:32PM +0100, Giles Coochey wrote: I run RT (upgraded to 4.0.15 today), but this is a small issue I've always had with my set up. I always get the following in my apache errorlogs: You should get these once per pr

Re: [rt-users] Two Annoying Messages in the logs

2013-07-26 Thread Giles Coochey
On 26/07/2013 14:09, Kevin Falcone wrote: On Fri, Jul 26, 2013 at 01:23:32PM +0100, Giles Coochey wrote: I run RT (upgraded to 4.0.15 today), but this is a small issue I've always had with my set up. I always get the following in my apache errorlogs: You should get these once per pr

Re: [rt-users] errors in upgrade to rt-4.2

2013-09-16 Thread Giles Coochey
as moving from release candidate to a higher version is not guaranteed possible. -- Regards, Giles Coochey, CCNP, CCNA, CCNAS NetSecSpec Ltd +44 (0) 8444 780677 +44 (0) 7983 877438 http://www.coochey.net http://www.netsecspec.co.uk gi...@coochey.net smime.p7s Description: S/MIME Cryptogr

Re: [rt-users] Incompatibility with IE11?

2013-11-27 Thread Giles Coochey
nothing. If I do this with Firefox or Chrome, works perfectly. Is there some kind of incompatibility? Have you tried 4.2.1 ? Various IE bugs fixed in 4.2.1 -- Regards, Giles Coochey, CCNP, CCNA, CCNAS NetSecSpec Ltd +44 (0) 8444 780677 +44 (0) 7983 877438 http://www.coochey.net http

Re: [rt-users] articles RTFM WYSIWYG

2014-02-27 Thread Giles Coochey
this functionality as well!! rt 4.2.3 centos 6.5 -- Regards, Giles Coochey, CCNP, CCNA, CCNAS NetSecSpec Ltd +44 (0) 8444 780677 +44 (0) 7983 877438 http://www.coochey.net http://www.netsecspec.co.uk gi...@coochey.net smime.p7s Description: S/MIME Cryptographic Signature -- RT Training London,

Re: [rt-users] Incoming email address

2014-05-19 Thread Giles Coochey
ld a customer send a query to? ///Peter Take a look at rt-mailgate: https://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html -- Regards, Giles Coochey, CCNP, CCNA, CCNAS NetSecSpec Ltd +44 (0) 8444 780677 +44 (0) 7983 877438 http://www.coochey.net http://www.netsecspec.co.uk gi...@cooch

Re: [rt-users] error 401 Credentials required

2014-11-07 Thread Giles Coochey
On 07/11/2014 15:58, Payam Poursaied wrote: curl -u root:Nasim1414 http://192.168.1.201/rt/REST/1.0/ticket/33/comment but get me error : RT/4.0.19 401 Credentials required what to do? If that password is used elsewhere, then the first thing you should do is change it.

Re: [rt-users] Warning messages after upgrade to rt 4.2.10

2015-02-27 Thread Giles Coochey
mail.pm:1818) from rt-email-dashbords, rt-fulltext-indexer scripts. How i can suprress it? Put: Set($LogToSTDERR, "warn"); In your site config. -- Best regards, Arkady Glazov http://globster.ru -- Regards, Giles Coochey, CCNP, CCNA, CCNAS NetSecSpec Ltd +44 (0) 8444 780677 +4