Re: [rt-users] Full text search don't work

2014-12-16 Thread Hef
I had to use the fulltext: prefix in order to get fulltext search working, e.g.: fulltext:my fulltext here On Tue, Dec 16, 2014 at 8:34 AM, Arkady Glazov uglobs...@gmail.com wrote: Hi, Please help me understand where is my full text search? i have Debian Linux machine with Pg, Apache 2

[rt-users] Full TextSearch with SphinxSE and MariaDB

2014-08-26 Thread Hef
I have an RT 4.2.6 install running on MariaDB. I installed the Sphinx extension into MariaDB following these isntructions: https://mariadb.com/kb/en/mariadb/documentation/storage-engines/sphinx-storage-engine/about-sphinxse/ After that I followed the directions on

[rt-users] Optional Modules

2014-07-16 Thread Hef
I just saw the release notes for 4.2.6 and HTML::Gumbo was listed as an optional module. Is there a list of Optional Modules somewhere? I was unable to locate a list on the website. --hef -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Some users can't see comment / editor box?

2014-07-10 Thread Hef
Shot in the dark: Check if the users have Ad Block Plus or similar. On Thu, Jul 10, 2014 at 12:23 PM, Jeff Blaine jbla...@kickflop.net wrote: We're experiencing something odd with 4.2.x (upgrade from 3.8.17) where SOME users cannot see the text editor box upon, for example, clicking

Re: [rt-users] newbie RT/AD setup and priv questions

2014-07-08 Thread Hef
AD users don't exist in RT until the login. I use a combination of auto create on login, and a nightly cron job that runs rtldapimport from this extension: http://search.cpan.org/~tsibley/RT-Extension-LDAPImport-0.34/lib/RT/Extension/LDAPImport.pm. That handles creating the users. As for multi

[rt-users] Query for CC

2008-06-09 Thread Hef
I am trying to build a query to find which tickets a user is not CC'd or requester on. My query looks something like this: Requestor.EmailAddress NOT LIKE '[EMAIL PROTECTED]' AND Cc.EmailAddress NOT LIKE '[EMAIL PROTECTED]' The problem I run into is that if a tickets has multiple requesters,