I have a problem with email from a certain queue not getting sent. a
users corresponding to the ticket should accordingto global scripts have
a message sent to all cc's and admincc's, but alas this just isnt so.
ive tried sendmail, and sendmailpipe mailertypes to resolve this issue,
but it
there are no queue specific templates for this queue, only globals
On Mon, 1 Mar 2010, Kenneth Marshall wrote:
Date: Mon, 1 Mar 2010 07:47:41 -0600
From: Kenneth Marshall k...@rice.edu
To: John Roman nimb...@sdf.lonestar.org
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
Greetings,
is it possible to apply a bulk rights change to every RT users, or a set
of users accounts such that the let user be granted rights option is
removed?
Thank you
nimb...@sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org
Greetings,
users added in one time BCC and CC do not receive email. do these fields
have to be email addresses that exist in the realm of RT? or can they be
arbitrary? how should i go about providing some more debug information to
trace down where this problem is coming from?
im using
that fixed it. thank you.
On Wed, 4 Nov 2009, Ken Crocker wrote:
Date: Wed, 04 Nov 2009 09:33:21 -0800
From: Ken Crocker kfcroc...@lbl.gov
To: John Roman nimb...@sdf.lonestar.org
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] one time CC and BCC do not send
John,
Do you
- Original Message -
From: Lars Kellogg-Stedman [EMAIL PROTECTED]
Date: Thursday, November 6, 2008 16:05
Subject: Re: [rt-users] RT 3.8.1 merged tickets slow
To: JOHN ROMAN [EMAIL PROTECTED]
any suggestions?
How many tickets are in your database?
Watch your MySQL query log to see what
congratulations Thomas, this was the problem!
RT is humming along nicely now. ill add this under performance tips in the
wiki :)
John Roman
Lexmark Intl.
- Original Message -
From: Knaupp, Thomas [EMAIL PROTECTED]
Date: Friday, November 7, 2008 7:36
Subject: Re: [rt-users] RT 3.8.1
im using RT 3.8.1, and have googled this issue extensively to no avail.
specs:
RT 3.8.1 migrated from 3.4.5
mysql 5 upgraded from mysql4 with both the RT updates as well as the
UPDATE.mysql schema updates applied
apache 2.x
loading a merged ticket takes on the order of 1-2 minutes in some
there are some DB maintenance scripts you need to run. read the install README
file. this happened to me, too :)
- Original Message -
From: Marco Avvisano [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 6:16
Subject: Re: [rt-users] RT requiring login for every click
To: Ruslan
im using externalauth in 3.8.1 and it works well with our ldap, but closer
integration could be achieved via apache auth against a pam.d stack utilizing
kerberos and samba to directly authenticate with your domain controllers. its
less expensive for windows.
you could even audit your logins
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