RE: [rt-users] How to reopen resolved ticket with customer mail?

I suppose that it should be default action in RT – but what could be a reason for not doing that? The only action in most of cases is new correspondence added in history,  but ticket is still marked as resolved instead become re-opened. Any idea?   Regards Jacek Rudowski

[rt-users] How to reopen resolved ticket with customer mail?

Hello,   Another day, another problem…   What and how should I change to have tickets reopened automatically when customer sends reply to mail from our support?   Regards Jacek Rudowski   Privileged

[rt-users] Home Page Saved Searches in RT 3.6.x

searches but only for superuser.   Are there any changes in user privileges that I should made to allow them having saved searches on home page? Something else?   Thanks in advance for any useful suggestions.   Best regards Jacek Rudowski

[rt-users] Can't call method "Content" - error

ions on database using upgrade files of version 3.5.1 but actually it seems that there is nothing to do in MySQL between 3.4.5 and 3.6.1 – am I wrong?   Could anybody tell me what to do to fix the problem? Any ideas?   Cheers Jacek Rudowski

[rt-users] "WebRT: Could not load ticket" error

logs. But I log also MySQL, if there could be any useful information.   Any suggestions? I will appreciate any ideas how to fix the problem, what to check etc.     Best regards Jacek Rudowski Privileged, confident