How do I change the Priority(from 0 ... 100) field under Basic to a simple
drop down menu with the following options:
High
Medium
Low.
If this isn't possible can I disable the preconfigured priority field and
create my own? If yes, how do I disable the priority field?
I created a custom field of type 'Select one value'(i.e. a dropdown menu).
At the top of the menu is a (no value) option. How do I get rid of this?
Many thanks in advance.
Thanks Mathieu: I got it. An extra $ was needed before ARGSRef from line 3. I
have no idea what it is for, I followed other examples from the Internet.
Also the description field is called 'content'. Thanks again.
On Sun, 17 Oct 2010 11:35:08 -0400, Mathieu Longtin wrote:
> <%INIT>
> my $ARGSRef
anything $ARGSRef{'Subject'} ||= 'Default subject';
>
> $ARGSRef{'Requestor'} ||= 'mydefa...@requestor.com'; }
> <%ARGS>
>
> --
> Mathieu Longtin
> 1-514-803-8977
>
>
> On Sun, Oct 17, 2010 at 9:55 AM, Jason Edgar
> wro
;
> --
> Mathieu Longtin
> 1-514-803-8977
>
>
> On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar
> wrote:
>
>> I would be interested in seeing your solution, though I don't
>> know if I'd be able to use it. Can't I prefill the fields with a
>> scrip?
hin the php code (which can be changed).
>
> Let me know if there is interest.
>
> Joe
>
> Sent from blackberry
>
> -Original Message-
> From: Jason Edgar
> Sender: rt-users-boun...@lists.bestpractical.com
> Date: Sat, 16 Oct 2010 18:14:30
> To:
> Reply-
How do I pre-fill a field(e.g. the subject fill or description field). .i.e how
do I modify RT so that when I click 'new ticket' the subject or description
fill would already have text that I entered somewhere else?
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Lea
how do I reorder my layout to have my custom fields below the description
text-area? Thanks all.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
