recommended way to record the 'first contact/response' time
without analyzing the transactions?
r.
On Wed, 28 Sep 2011, Francisco Jen Ou wrote:
Date: Wed, 28 Sep 2011 16:45:10 -0300
From: Francisco Jen Ou
To: Jason Ketola
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Doi
16:19, Jason Ketola escreveu:
Hi,
I'm trying to figure out how to do analytics on response times to
messages. That is, I want to be able to graph, for instance, how long
it's taking on average for messages hitting our queue to get a response
(I'm not looking for time to resolut
7;ve done,
it seems like I'll need to create a custom field to do this, right? Or
is there somewhere else I should look?
Thank you!
Jason
--
Jason Ketola
Business Development Manager
MaxMind, Inc.
www.maxmind.com
617-500-4493 x807
RT Training Sessions (http://bestpractical.c
