- Original Message -
From: Thomas Misilo misi...@fit.edu
I was wondering if it is possible to have RT when a new ticket is
created, to have it send an alert to a specific jabber (XMPP) user or
to an IRC channel?
I think I'd look at irker, if you didn't already know it existed.
- Original Message -
From: Mark F. Komarinski mark_komarin...@hms.harvard.edu
I have at least one user who has timestamps showing GMT rather than
local time. She had Options-About Me set to system default (same as
me) and then set to America/New_York but timestamps in her tickets
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
I filed http://issues.bestpractical.com/Ticket/Display.html?id=22893
so someone will look at that doc and update.
Am I really the first person to notice that Basics does not include the
full Ticket title, so that when
- Original Message -
From: Joshua Lansford joshua.lansf...@laserlinc.com
My apologies. Your article was indeed well written and did not provide
me with any difficulty in setting up RT. Google also complements your
hardwork by directing me to it when I needed the information. Sadly I
- Original Message -
From: Joshua Lansford joshua.lansf...@laserlinc.com
On 02/08/2013 05:15 AM, Dominic Hargreaves wrote:
Which wiki, OOI?
https://help.ubuntu.com/community/Request%20Tracker
Oh.
Missed this. No, that wasn't my work; I thought you were talking about
the community
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
This is a known bug we've been discussing how to fix. There's a lot
of magic that needs to happen when you change a lifecycle midstream.
You have to leave transitions in place until you migrate away from the
old
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
On Thu, Feb 07, 2013 at 11:06:51AM -0500, Jay Ashworth wrote:
Is there already something in RTs internals for handling queued
jobs?
There is not.
If not, is this a big enough issue -- and might you gain useful
- Original Message -
From: Thomas Sibley t...@bestpractical.com
We highly recommend that any new installs of RT start out in the 4.0
series. The latest release is 4.0.10.
3.8 has been getting only security fixes and _serious_ bug fixes for
well over a year now.
Question: do you
- Original Message -
From: Thomas Sibley t...@bestpractical.com
We've pushed for 4.0 in the past with various distro maintainers. I
believe most popular distros have _some_ sort of 4.0 package now, but
how up to date it is depends on the maintainer.
Our Debian maintainer (Dominic)
- Original Message -
From: Joshua Lansford joshua.lansf...@laserlinc.com
On 02/07/2013 02:43 PM, Jay Ashworth wrote:
Question: do you guys make a point, at all, of evangelizing to
distro
maintainers and packagers that they package 4.x, or, more to the
point
pull 3.x*out
I'm about to set up a test 4.x instance, as a production one will probably
be the first thing I'm tasked with if I get a new job I'm vying for.
The two things I'm probably most interested in are RightsMatrix and AT;
what is the current status of these against rt4.x?
Out of date?
Up to date?
No
- Original Message -
From: Darren Hildebrand darren.hildebr...@opusvfx.com
I'm looking at using RT AssetTracker module for tracking our hardware
and software licenses. It does exactly what I'd like for hardware, but
I'd also like to track software licenses. The problem that I'm
- Original Message -
From: Jay Ashworth j...@baylink.com
And I additionally get a zillion errors like:
Email::Address ...MISSING
Can't locate Email/Address.pm in @INC (@INC contains:
/usr/lib/perl5/site_perl/5.12.1/i586-linux-thread-multi
/usr/lib/perl5/site_perl/5.12.1
/usr/lib
- Original Message -
From: Jay Ashworth j...@baylink.com
Ok, that was stupid. That *was* testdeps telling me, clearly. Fixdeps
is cleaning up (most, if not all) of that,
It was; everything is installed now.
but the first part of my inquiry
- Original Message -
From: Thomas Sibley t...@bestpractical.com
--with-my-user-group
If you're setting up a development RT instance on your own machine,
--with-my-user-group makes sense. If you're setting up on a production
box or a testing server for a production box, you
- Original Message -
From: Jay Ashworth j...@baylink.com
I am, though, suddenly being nattered at about FCGI prereqs, which I wasn't
before, and which I don't expect to, since I specified modperl2 as my handler.
It'd be real odd if that wasn't because of my changes, though I can't
I'm doing a first build of 4.0.5 on a Suse 11.3 machine which is configured
to authenticate Linux users against our AD domain controllers.
At the beginning of make testdeps, I see this:
users:
rt group (GETMOTIVATEDdomain) ...MISSING
bin owner (GETMOTIVATEDjay.ashworth)
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
Please show your configure line.
Sorry:
GETMOTIVATED\jay.ashworth@gmtpa-xen0:/appl/rt-4.0.5 cat ./build
./configure \
--prefix=/appl/rt405 \
--enable-graphviz \
--enable-gd \
--enable-ssl-mailgate \
- Original Message -
From: Jeff bigwa...@gmail.com
We are using a Custom Field that allows for multiple photos to be
uploaded and attached to a ticket. We typically have 3 photos per
ticket and people would like to be able to select the 3 photos to
upload together instead of having
I was one of the early contributors in that post, about 5 years ago, and
while I'm about to redeploy 4.0 as a test, I haven't been using RT much in
the interim; I admit I spent more time on content than categorization,
though.
Categories are handy.
- Original Message -
From: Ruslan
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
This destroys mysql's query cache, which is a very nice performance
win.
On some reflection, I have a question: which part of my suggestion destroys
the utility of the cache? That there's another clause in the query?
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
That doesn't looks like a standard RT query, but you haven't provided
your version. You'll probably want to turn on the StatementLog option
and figure out where that query is coming from so you can fix the
source.
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
This destroys mysql's query cache, which is a very nice performance
win.
Oh hell; of course.
On RT4 you can enable the statement log and see every query run
on a page with pointers into the source that executed it.
That doesn't help, though, on a large realtime system, and
especially not on code that isn't RT. :-)
I actually have found it to be my favorite new RT4 feature, especially
for improving the performance of large systems.
I'm sure it's very nice (and since I'm probably about to install RT4,
- Original Message -
From: Yan Seiner y...@seiner.com
Is there anything like su for RT? I'd like to be able to check on users'
ability to see certain tickets. It's disruptive to ask them (and keep
asking them while I figure out which layer of permissions is causing
me headaches.) Any
- Original Message -
From: Gavin Henry gavin.he...@gmail.com
Can this be done?
No; it's not possible for people to work with Google Apps.
Cheers,
-- jr 'well, not *wise*, anyway' a
--
Jay R. Ashworth Baylink j...@baylink.com
Designer
- Original Message -
From: Chris Devers cdev...@pobox.com
(Better still, if RT4 can credibly be used as a CRM — customer
database, inventory of customer systems configurations, that kind of
thing — then that would be even better.)
I saw no evidence that RT4 had added anything that
- Original Message -
From: Jesse Vincent je...@bestpractical.com
I saw no evidence that RT4 had added anything that resembled a
customer
file, and -- given the *violent* antipathy on BestPractical's part to
that
idea, dating back to 3.2 -- I really didn't expect it.
I'm not
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