Re: [rt-users] How to initiate a ticket in request tracker for an external supplier

. This will result in an autoreply to the person opening the ticket, but I think you want that as confirmation that the ticket was opened and properly processed. -- -- rouilj John Rouillard System Administrator Renesys Corporation 603-244-9084 (cell) 603-643-9300 x

Re: [rt-users] tracking tickets which have been replied to?

John Rouillard System Administrator Renesys Corporation 603-244-9084 (cell) 603-643-9300 x 111 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com

Re: [rt-users] Editing Comments or Replies

may operate better. I implemented something similar for roundup's sysadmin tracker a while back. It's useful for keeping things like other ticket/case numbers from vendors, keywords for searching, checklists of open tasks up to date. -- -- rouilj John Rouillard

Re: [rt-users] Sharing a custom field between two queues

On Mon, Dec 31, 2007 at 09:06:23AM -0800, Gene LeDuc wrote: At 04:10 PM 12/21/2007, John Rouillard wrote: Hi all: I have two queues with a custom field called assets. If a ticket is in queue A, and I fill in the assets field it works fine as long as the ticket stays in queue A. When I move

[rt-users] Sharing a custom field between two queues

? Is there some way to tell RT that the assets field of queue A and the assets field of queue B are the same field? -- -- rouilj John Rouillard System Administrator Renesys Corporation 603-643-9300 x 111 ___ http

Re: [rt-users] Automatic ticket resolution

of the box though. -- -- rouilj John Rouillard System Administrator Renesys Corporation 603-643-9300 x 111 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http