I've switched to TransactionCreate for these Scrips and my emails are working
now
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0)7808 772 059
On 4 Oct 2011, at 09:24, Justin Hayes wrote:
>
?
Justin
-----
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0)7808 772 059
On 3 Oct 2011, at 15:49, Justin Hayes wrote:
> I can't see anything applicable in the logs (either the debug log of the
> syslog) after that line. The template
I can't see anything applicable in the logs (either the debug log of the
syslog) after that line. The template is the default global correspondence one.
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0
RT::Transaction=HASH(0x7f3d85ebed08), id 2130835
(/opt/rt_support.openbet.com/bin/../local/lib/RT/Action/SendEmail.pm:640)
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0)7808 772 059
On 3 Oct 2011, at
(s) (/opt/rt_support.openbet
.com/bin/../lib/RT/Scrips_Overlay.pm:370)
But then nothing after that.
Justin
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0)7808 772 059
On 30 Sep 2011, at 16:13, Kevin
Sorry have been on leave
I've had debug logging enabled and turned on recording of outgoing mail so will
see if anything shows up.
Thanks,
Justin
-
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0
elcome.
Justin
---------
Justin Hayes
OpenBet Head of Support
justin.ha...@openbet.com
+44 (0)20 8987 0715
+44 (0)7808 772 059
RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1
en I submit the page to create the new ticket no link is created. I'm
sure this used to work, and now doesn't. I've turned debug logging on and can't
see any errors to explain it.
Anyone got any ideas on where to look or what might be wrong?
Thanks,
Justin
-------
.8 install
against it, dumping the data and loading it in ;)
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 10 Dec 2010, at 14:46, Kenneth Marshall wrote:
> On Fri, Dec 10, 2010 at 08:26:58AM +, Justin Hayes wrote
Any view on which is faster Jesse (postgres or mysql/sphinx)?
Also how much faster than the old Content search are we talking? Orders of
magnitude, or just 'faster'?
Thanks again,
Justin
-----
Justin Hayes
OpenBet Support Manager
ng to take to port all my custom code into the new version.
But that's my problem, and one I have every time I upgrade, so can't complain!
Looking forward to a production-ready version
Justin
---------
Justin Hayes
OpenBet Support Ma
e relevant wiki page for getting the searching to run fast Ken?
Thanks,
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 8 Dec 2010, at 13:54, Kenneth Marshall wrote:
> Given that you are familiar with PostgreSQL already
Hmm we were looking at sphinx. Would you suggest plugging that in rather than
migrating to postgres (which we're also familiar with)?
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Dec 2010, at 19:40, Kenneth Mar
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Dec 2010, at 17:40, Kenneth Marshall wrote:
> You need to use a DB backend that supports fulltext indexing for
> content searchs to be fast. The actual query that you stated runs
> quickly, is only for the
gt; '2010-01-01 00:00:00' AND main.Queue = '4' AND
Attachments_2.Content LIKE '%testing%') AND (main.Type = 'ticket') AND
(main.EffectiveId = main.id) ORDER BY main.id ASC LIMIT 50;
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
Is it ok to have multiple webservers running the front end for an RT instance
all pointing at the same RT DB?
I assume it should be but just want confirmation first.
Thanks,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
Nope it's been doing this ever since upgrading to 3.8.8. Putting in those
changes from Torsten made no difference.
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 9 Sep 2010, at 16:19, Raed El-Hames
erkier.
Ruslan also suggested that the ticket history has had a rewrite in 3.10. Any
idea how far off that is?
Thanks,
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 10 Sep 2010, at 03:52, Jesse Vincent wrote:
>
>
I actually liked the incremental page load, as I could read the start of the
ticket while the rest was loading, thus saving me a bit of time ;)
However this seems to have stopped since installing 3.8.8.
Justin
-
Justin Hayes
OpenBet Support
h has the history rewrite in it.
Going to try the patches from that other slow ticket history thread as well to
see if that brings it down further.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 9 Sep 2010, at 08:13, J
at long.
Thanks for the patch!
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 12:24, Tim Cutts wrote:
>
> On 6 Sep 2010, at 5:54 pm, rt-users-requ...@lists.bestpractical.com wrote:
>
>>
:)
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 12:45, Torsten Brumm wrote:
> Hi Justin,
> just created inside a RT Test VM (slow one with 500mb ram) a single ticket
> with around 60 replies and some comment
Thanks Torsten. We'll have a look at those settings as well.
Appreciate the help!
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 12:45, Torsten Brumm wrote:
> Hi Justin,
> just created insid
We've tried all of those. We've also tried the RT inbuilt webserver and results
were the same in all cases.
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 11:36, Torsten Brumm wrote:
> Are you runn
Well we've captured the time for all the queries run for our long ticket (which
takes ~20secs to generate).
Total query time is 0.871493s
So it's not the DB.
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On
ve another look at that.
We've also tried running the web services on a separate server to the DB. This
also made no difference.
Cheers,
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 11:13, Torste
roblem.
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 10:30, Justin Hayes wrote:
> Tried Centos last night, and no difference at all.
>
> -----
> Justin Hayes
> OpenBet Support Mana
Tried Centos last night, and no difference at all.
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 6 Sep 2010, at 20:49, Justin Hayes wrote:
> Hi Ruslan,
>
> Sorry looks like I shrunk the image too much. The thing I fi
Thanks Jeffrey. We're already using UseSQLForACLChecks and don't use web
external auth. Tried the combination you've given though and unfortunately no
difference :(
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On
etails of his own setup) appears to have none of the same
problems on that OS. Perhaps perl is just slow on the 64bit ubuntu we've
currently got live.
No idea if it's going to have any effect though :(
Justin
-----
Justin Hayes
OpenBet Supp
hat a deliberate change? Anyone know if there's a way to set it back to
incremental?
Thanks!
Justin
Justin Hayes
Support Manager
T: +44 208 742 1600
+44 208 987 0715
M: +44 779 337 2866
Is it possible to add a user to a group via the CLI?
I can find the command to create a new user, and I can create a new group. But
how can I put one in the other?
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
Now that's an idea.
Cheers Chuck!
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 15 Jul 2010, at 15:02, Chuck Boeheim wrote:
> I addressed this problem in one RT installation by adding a TransactionCreate
> sc
pefully my guy's going to be trying some of
the settings you sent me, as there are lots of innoDB configs in there that
we've not set at all. Hopefully we'll get somewhere.
Cheers,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin
ustin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 13 Jul 2010, at 19:36, Kenneth Crocker wrote:
> Justin,
>
> Yep. But I'd make the change in RT_SiteConfig.pm. I like to leave original
> files/info alone in case I ever need to reference an original se
Thanks Jesse. I know it's beta, but does fix some other issues so having it on
was better than not, if you see what I mean :)
I'm upgrading to 3.8.8 soon anyway which will fix it.
Justin
-----
Justin Hayes
OpenBet Support Manager
Is that this one Kenn?
RT_Config.pm:Set($UseTransactionBatch, 1);
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 13 Jul 2010, at 16:52, Kenneth Crocker wrote:
> Justin,
>
> I hate to ask, but did
d so I can't actually see who's going to be sent mails.
Does anyone know if this is a known bug/issue or deliberate? I've not found
anything on the wiki
Thanks,
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet
one noticed this before??
I use UseSQLForACLChecks = 1. If I turn that off then at least they can't see
things they shouldn't, but now the search results are very messed up and you
might have to page until you can find a visible ticket.
Justin
---
Thanks Alberto. Will look at those as well.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 1 Jul 2010, at 14:42, Alberto Villanueva wrote:
> Have you read next links? Maybe you could be good for your server.
>
ems* to be DB or server related, I just don't
know how...
Thanks,
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 1 Jul 2010, at 12:28, Raed El-Hames wrote:
> Hi Justin;
>
> Our database is ~ 59G, the att
Cheers,
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 1 Jul 2010, at 11:51, Raed El-Hames wrote:
> Justin,
>
> Do you use Transaction custom fields, if you do n’t ; try and comment out
> lines 70,71,72 from html/Ticket/Elem
ystem stability
Enable the slow query log to troubleshoot bad queries
Variables to adjust:
*** MySQL's maximum memory usage is dangerously high ***
*** Add RAM before increasing MySQL buffer variables ***
innodb_buffer_pool_size (>= 10G)
----
We do Kenneth, but most tickets don't have many file attachments, so I assume
that's not an issue?
Cheers,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 17:54, Kenneth Crocker wrote:
> J
o tune the hell out of mysql then...
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 15:53, Justin Hayes wrote:
> Seem to be quite a few things to look at Jason. Need to figure out what they
index though.
Thanks,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 15:49, Foggi, Nicola wrote:
>
> I did just have a problem with 3.8.8 and one of the indexes (didn't have the
> problem on 3.8.6 or below). It turned
(< 28800)
interactive_timeout (< 28800)
query_cache_size (> 16M)
join_buffer_size (> 2.0M, or always use indexes with joins)
tmp_table_size (> 128M)
max_heap_table_size (> 64M)
innodb_buffer_pool_size (>= 10G)
-----
e!
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 15:28, Charles Johnson wrote:
> Justin, thank you for the kindness of your reply. I didn't intend to send you
> chasing rabbits, so to speak. Just offerin
s,
Justin
-----
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 15:22, Jason Doran wrote:
> Hi,
> If you are using mysqld have a look at "mysqltuner.pl" perl script (google)
> This has fixed quickly ma
takes anything up to
20+ seconds.
So I'm not sure how the DB can be an issue here? Unless I'm wrong about it
doing 1 big query at the start and there are loads of little queries inside the
loop.
Cheers,
Justin
-----
Justin Hayes
OpenB
6907
Can anyone share some numbers from theirs for longer tickets? It would be
really appreciated.
Thanks,
Justin
---------
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
Discover RT's hidden secrets with RT Essentials
|| ($Transaction->Type eq
'CustomField') || ($Transaction->Type eq 'Set'
&& $Transaction->Field eq 'TimeWorked')) );
my $type = $Transaction->Type;
But I guess it's too late at this point for performance reasons, as we're
already pr
Perhaps I'm pruning at too high a level in the code?
Thanks,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 7 Jun 2010, at 21:53, Kenneth Marshall wrote:
> Hi Justin,
>
> The last time I looked at thi
display for that ticket.
Any suggestions or tweaks that people have done would be great, before I start
investigating what's going on at a lower level.
Thanks,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
Discov
s,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Thanks,
Justin
---------
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 29 Apr 2010, at 17:54, Ruslan Zakirov wrote:
> Hello,
>
> On Thu, Apr 29, 2010 at 8:35 PM, Justin Hayes
> wrote:
>> Hi Ruslan,
>>
>> I have both of those indexes already, and in SelfServi
it seems to be something else that's the
problem. Something rights related?
Thanks,
Justin
---------
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 29 Apr 2010, at 17:27, Ruslan Zakirov wrote:
> Hi Justin,
>
> First of a
Hi Kenneth,
I'm using MYSQL, How can I tell which query it is? I get no logging and nothing
in the MYSQL slow search log, I assume because it never completes?
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
Thanks,
Justin
---------
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
;) AND (Principals_1.PrincipalType = 'User') AND
(ACL_4.RightName = 'OwnTicket' OR ACL_4.RightName = 'SuperUser') AND
(Groups_3.Domain = 'RT::Queue-Role') AND ((ACL_4.ObjectType = 'RT::Queue') OR
(ACL_4.ObjectType = 'RT::System')) ORDER BY
Ah ok, so even if all my users have OwnTicket for a queue getting that list is
still faster than showing all users on the Search screen, even though the
resulting list is the same length?
Total rows in Users is 543.
Justin
-
Justin Hayes
Orbis
27;s much appreciated.
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 15 Feb 2010, at 17:20, Jesse Vincent wrote:
>
>
>
> On Mon, Feb 15, 2010 at 05:18:53PM +, Justin Hayes wrote:
>> That doesn't seem to be an an
if I'm missing something obvious :)
Cheers,
Justin
---------
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 15 Feb 2010, at 16:52, Jesse Vincent wrote:
>
>
>
> On Mon, Feb 15, 2010 at 04:30:32PM +, Justin Hayes wro
o see if that remove the need for all the
checking and speed things up, but it didn't help.
We're using 3.8.4
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
_
ow and its hard to just isolate the
queries for just 1 user hitting the main page.
Justin
On 31 Oct 2009, at 16:09, Kenneth Marshall wrote:
> On Sat, Oct 31, 2009 at 11:21:08AM +, Justin Hayes wrote:
>> I've just upgraded to 3.8.4 and as part of that I&
notice that 3.8.6 is now out. Were
there improvements in that that would help with this setting?
Cheers,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpra
93
027 212 6638
aa...@guise.net.nz
On Thu, Sep 17, 2009 at 11:00 AM, Tom Lahti
wrote:
Justin Hayes wrote:
> Thanks Aaron. I've always wondered why file attachments are stored
in
> the db at all. I'd have thought those would have been better
placed out
> in the fi
thout the MySQL storage system :-)
Regards,
Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
On Thu, Sep 17, 2009 at 11:00 AM, Tom Lahti
wrote:
Justin Hayes wrote:
> Thanks Aaron. I've always wondered why file attachments are stored
in
> the db at all. I'd hav
Gotta love different browser implementations :) Still one less problem
that I actually need to try and fix.
Thanks for the quick reply Jesse!
Justin
On 7 Oct 2009, at 16:53, Jesse Vincent wrote:
>
>
>
> On Wed, Oct 07, 2009 at 04:48:40PM +0100, Justin Hayes wrote:
>> Hi
Hi guys,For me IE7 seems to render 3.8.4 differently to IE8, Safari and Firefox. It's missing all the nice round edges on the various buttons and panel headers etc, and generally doesn't look as nice.IE7:Safari:Is that expected, or is there something wrong with my install perhaps?I can see this in
m sure they are here somewhere. Might take a
day though.
Regards,
Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
On Wed, Sep 16, 2009 at 9:20 PM, Justin Hayes > wrote:
Thanks a lot for the info and advise Aaron. Don't suppose you kept
the scripts you used to dump the attac
t exports in binary mode to
avoid corruption.
Regards,
Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
On Wed, Sep 16, 2009 at 7:54 AM, Justin Hayes > wrote:
Hi guys,
I'm just testing an upgrade from 3.6.3 to 3.8.4. I ran the rt-setup-
database fine:
/opt/rt_support.openbet
ided by my IT systems guys. Perhaps the DB wasn't dumped
using binary character set? How could I check that and how should the
IT guys have dumped the DB to make sure it was in binary?
Any thoughts?
Justin
-----
Justin Hayes
Orbis Support Manage
/sbin/rt-email-digest -m daily
0 0 * * 0 /opt/rt3/sbin/rt-email-digest -m weekly
0 * * * * /opt/rt3/sbin/rt-email-dashboards
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 6 Aug 2009, at 13:38, Joop van de
configured it to mail me daily at 1pm but
I never get any emails. Are there any configs I have to turn on to get
this to work? I'm getting other RT mails from the system so it's not
like mail is broken or something.
Cheers in advance,
Justin
---------
Simply installing IPC::Run::SafeHandles did the trick.
Thanks Kevin!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 17:36, Kevin Falcone wrote:
> On Wed, Aug 05, 2009 at 05:11:22PM +0100, Justin Ha
I didn't do the initial install, but I'm guessing probably not...
Is there any way to do it retrospectively?
Thanks again
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 16:58, Kevin Falcone wr
Tried restarting the server itself, but still get the same error :(
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:
> Hello Justin,
>
> Have you restarted the ser
Thanks,
Justin
---------
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:
> Hello Justin,
>
> Have you restarted the server after install?
>
> On Wed, Aug 5, 2009 at 3:26 PM, Justin
> Hayes wrote:
>> Anyone had a
hare/perl5/HTML/Mason/CGIHandler.pm:73] [/
opt/rt3/bin/mason_handler.fcgi:79]
Cheers,
Justin
---------
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpractical.com/cgi-bin/mail
Works great. Thanks very much for fixing this so quickly!!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 22:40, Ruslan Zakirov wrote:
> Try attached patch. Don't forget to flush mason cache and
Ah that might be it - I have got the httpurl one turned on as well.
I've got the patch and will let you know how it goes.
Thanks again!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 22:43,
27;Ticket #1 [b]this is bold[/b]'
},
{
'text' =>
'-',
'empty' => '',
&#x
Thanks Kevin.
RT version is 3.8.4 as given in the subject of my mail. Perl is 5.10.0
I believe.
I'll try adding that debug and see what I get.
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at
ff in the (.*) sub-match (unless
the example I'm basing mine on is wrong and I'm doing something stupid)
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 18:12, Justin Hayes wrote:
Hi,
H
have a value, but this is the example in the official docs so I'm
surprised it doesn't work
Cheers,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listi
Ok many thanks Kevin. I'm hoping to set up a 3.8 test environment so
I'll have a play around with that setting on there.
Justin
On 11 May 2009, at 18:02, Kevin Falcone wrote:
>
> On May 11, 2009, at 12:50 PM, Justin Hayes wrote:
>
>> Many thanks Kevin. Does it hav
Many thanks Kevin. Does it have any other effects? Just trying to
understand why it's off by default.
Looks like another reason to work on the upgrade.
Cheers,
Justin
On 11 May 2009, at 15:20, Kevin Falcone wrote:
>
> On May 11, 2009, at 2:36 AM, Justin Hayes wrote:
>
>&
what
the user can see, then show the last 10.
Does anyone know if this can be fixed, or if it is fixed in 3.8?
Thanks,
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
__
ars its head here.
>
> Cheers,
> Ken
>
> On Wed, Apr 29, 2009 at 09:53:36AM +0100, Justin Hayes wrote:
>> I've implemented stripping out the middle portion of long tickets
>> (set to
>> more than 200 transactions atm) and here's how I did it in case you
>
(++$EntryNum) : " "),
146a179,181
> my $j;
> my $LastTransId;
> my $EntryNum;
161a197
> $TruncateLongTicket => 1
You can then use TruncateLongTicket as an argument to ShowHistory from
Display.html, History.html etc etc to decide when you want to do the
truncating..
) and then work
out how much to show based on how many transactions the ticket has.
Justin
On 29 Apr 2009, at 07:35, Justin Hayes wrote:
> Thanks Ken but I think I'm already doing that in my SkipTransaction
> callback:
>
> <%init>
> my $ttype;
> $ttype = $Transac
biggest difference. Everything
> else ended up being a micro-optimization at best. As you have noticed,
> the key is to reduce the amount of transactions processed completely.
> Just nuking the RT_System transactions really helped.
>
> My two cents,
> Ken
>
> On Tue, Apr 2
ustin
On 28 Apr 2009, at 18:12, Kenneth Marshall wrote:
> Hi, Justin,
>
> We found similar results from a slow ticket load investigation.
> For a "fix", we added a "brief" mode and a "full" mode to the
> display code. The "full" mode show it
, Attachments
> => $attachments &>
>
> see if ticket loading is quicker,
> remember to restart apache after you do the change ..
>
> I am on 3.6.3 and some of our monitoring tickets are over 300
> updates long .. having been through the pain you having, I tried all
&g
do
> you use those?? if you don't you can comment out the following
> lines from Ticket/Elements/ShowTransaction
>
> 65 % if ($Transaction->CustomFieldValues->Count) {
> 66 <& /Elements/ShowCustomFields, Object => $Transaction &>
> 67 % }
&g
the attachments, but I'm sure
that's a simplistic view of it.
Any thoughts welcome!
Justin
-----
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpractical.c
'Query'} =~ s/__CurrentUser__/$session{'CurrentUser'}-
>Id/ge;
$SearchArg->{'Query'} =~ s/__CurrentUserEmail__/
$session{'CurrentUser'}->EmailAddress/ge;
You can then use the following in searches that you add to the At A
Glance screen:
Requestor
.Id = '__CurrentUser__'
>
> so maybe Requestor.Id would do?
> HTH,
> Gabriele Franzini
> ICT Applications Manager
> Nerviano Medical Sciences SRL
> 20014 Nerviano Italy
>
>
> -
>> Message: 1
>> D
Hi,
I would like to be able to create saved searches that will find
tickets where the logged in user is the Requestor.
This is easy for Owner as you can use Owner = '__CurrentUser__'.
Is there a way to do this for Requestor though? I tried Requestor =
'__CurrentUser__' but th
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