I have recently did this.
I went from 3.6.5 to 4.4.1
I used this website as a tutorial.
http://www.math.ias.edu/~tarzadon/pages/posts/migrating-rt-3.6.4-to-rt-4.0-88.php
I also used phpMyAdmin.
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RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
My issue was self resolved.
I needed to add the Class to the ticket queue and now I get the drop downs.
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RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
Having an issue while setting up articles in RT 4.4.1.
I have made the following RT_SiteConfig changes:
#Set Articles
Set($ArticleOnTicketCreate, 1);
Set($HideArticleSearchOnReplyCreate, 0);
On Create, I do not see Articles for an option.
ON Reply, Comment, the search comes up, but does not work
Ran into an issue, where I was trying to modify permissions on a user, and it
changed root.
Now my root is not a super user.
I ran this command: perl -I /opt/rt4/lib -MRT -e' RT::LoadConfig(); RT::Init();
my $u = RT::User->new($RT::Systemuser); $u->Load("root"); print
$u->PrincipalObj->GrantRigh
