On 13/03/2014 14:32, Kevin Falcone wrote:
On Thu, Mar 13, 2014 at 02:06:40PM +, Mark Goodge wrote:
On 13/03/2014 14:00, Cena, Stephen (ext. 300) wrote:
We currently run two RT 4.0.19 systems on Ubuntu 12.04LTS and MySQL
5.5.35. Management is now asking me to enable full text searching on
On 13/03/2014 14:00, Cena, Stephen (ext. 300) wrote:
We currently run two RT 4.0.19 systems on Ubuntu 12.04LTS and MySQL
5.5.35. Management is now asking me to enable full text searching on the
sites so we can search inside the body of the tickets. From what I've
read, our current configuration w
As part of a report I'm putting together for our management, I'd
appreciate comments from other RT users as to why you chose RT over
other ticketing systems. In particular, I'm interested to know what
features/benefits RT provides you as compared with other open source
ticketing systems such as
On 19/10/2012 08:00, Juanjo wrote:
Thanks.
But i don´t see the email content, only see the headers.
I´m looking to change the content of the messages.
I see in the attachments tab, a column called content, but says (trough
phpMyAdmin) Binary Not Edit!!
That's because (as I said in my previou
On 18/10/2012 15:58, Juanjo wrote:
Hi,
I have to change some test inside the tickets directly on database.
I don´t find where are the comments, or the emails body that we send to
rt or create trought web.
Could you tell me what table and what comun have this data??
It's in the Content field
On 10/08/2012 16:23, k...@rice.edu wrote:
On Fri, Aug 10, 2012 at 03:44:23PM +0100, Mark Goodge wrote:
On 10/08/2012 15:32, k...@rice.edu wrote:
On Fri, Aug 10, 2012 at 03:22:52PM +0100, Mark Goodge wrote:
This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM
On 10/08/2012 15:32, k...@rice.edu wrote:
On Fri, Aug 10, 2012 at 03:22:52PM +0100, Mark Goodge wrote:
This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM isn't helping either, so I'm asking here :-)
How do I configure RT to notify me by email wh
This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM isn't helping either, so I'm asking here :-)
How do I configure RT to notify me by email when someone else updates a
ticket that I own?
Mark
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http://mark.goodge.co.u
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Mark
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http://mark.goodge.co.uk
We seem to have a problem with the wysiwyg editor in RT3 with IE9. When
trying to paste, a pop-up box appears which then hangs. I haven't seen
this before on any other browser (it didn't happen on IE8, and it
doesn't happen with Chrome or Firefox).
Has anyone else seen this issue, and, if so d
On 13/09/2011 09:14, Warren du Toit wrote:
Hi There,
Two days ago I was working within RT as I do on a daily basis and I
noticed that the ‘Owners’ had disappeared.
My attempt at fixing this, I rebooted the Server where RT is hosted.
The next time I logged on, I got a blank white screen and so
Hi,
How can I configure RT so that a ticket which has previously been
assigned to a user and resolved is automatically re-assigned back to the
default of 'nobody' if re-opened by an incoming email?
To give some background on this request, we've recently switched from a
normal, 9-5 weekday on
Apologies if this is a FAQ, but I've searched the online documentation
and can't find any reference to it!
For some reason, we can't seem to send out attachments using our
installation of RT. Clicking "reply" and then adding an attachment seems
to work, and the attachment is stored with the ti
On 30/09/2010 08:40, Guadagnino Cristiano wrote:
Mark,
we do this by setting the "subject tag" in the queue configuration.
Ah, great, that seems to do exactly what we want.
Cheers
Mark
--
http://mark.goodge.co.uk
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Lea
By default, RT generates a subject line for outgoing emails in the form of
[MyOrg #ID] user-subject
How can I configure RT so that the value for 'MyOrg' is different for
different queues?
The reason for doing this is that we have one installation of RT for an
umbrella organisation which hand
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