the Requestor
to have a different title or name then use the language translator. There is
an array in it that lets you replace certain items when they are displayed.
Kenn
On Tue, Jul 3, 2012 at 8:02 PM, Michael Coakley mike.coak...@gmail.com
wrote:
I'm trying to write a Scrip that replaces
I'm trying to write a Scrip that replaces the Requestor. When I try to save
this Scrip I get a compilation error.
Here is my Scrip:
my %addressSubstitutions = (
ex1\@example\.com = ex1location\@example\.com,
ex2\@example\.com = ex2location\@example\.com
You are trying to get the transaction value from the ticket. You need to use
the transaction object.
I'm on my phone so I can't reply with example code. If someone else doesn't
supply any I'll reply with some later.
Mike
Sent from my iPhone
On Jun 4, 2012, at 10:42 AM, TheHoboKing
I didn't see anyone else reply so here is some template code (very wordy to be
clear) that should get you going...
Custom Condition
# Get the transaction object
my $TransObj = $self-TransactionObj;
# Make sure the transaction is a Comment before we check anything else
unless ($TransObj-Type
Jason,
There are many ways to deal with this and they depend upon your internal
practices for issue management.
The way you describe a possible solution is very close to the way people are
already auto-closing Nagios tickets. It's definitely worth a look to see the
effort to modify that code
Christian,
While I hope that Ruslan's solution works for you - and it may be one that I
implement myself. I've approached this problem differently in the past.
Generally, I've viewed this issue as a management issue. As such I've developed
external reports from RT that tell me how much time
I do things like this similar to how Kenneth described but I use a ODBC
connection directly to the database and use Excel Pivot tables to build
reports. Very flexible and gives you data mining tools right out of the box.
While it isn't built into RT it is in a place where data analysis is
I'm getting a constant segfault error 4 in libc-2.11.2.so with the
configuration given in the subject line. I've read the lists and found this
thread :
http://www.gossamer-threads.com/lists/rt/users/97348?do=post_view_threaded#97348
I want to configure fast-cgi but the examples given in the
