isn't production-ready? If so,
then end of conversation.
Otherwise, what are some of the issues the OP will have to look forward to?
Thanks.
Mike.
On Tuesday, December 13, 2016 09:05:11 PM Alex Vandiver wrote:
> On Tue, 13 Dec 2016 12:25:37 +0100
>
> Pescoller Reinhold wrote:
ged from what it was working:
- OS: CentOS 7.2.15.11
- perl 5.16.3
- RT version 4.4.1
I can't recall the previous OS version or perl version, but it was at least
on Redhat 4 or 5, and RT was 3.8.X using ExternalAuth extension(on 3.8 it
wasn't rolled into baseline yet).
Any thoughts are appr
that we do in prod.
Any help would be great!
P.S. The LDAP server is a Microsoft Active Directory server. This same
server was being used for ExternalAuth extension in 3.8.
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B
Hmm,
If it's trying to use a script tag... I'm guessing the emails being sent
must be sent as HTML?
i'm going to have to give this a try... much appreciated Dustin!
On Fri, Jun 17, 2016 at 11:41 AM, Dustin Graves
wrote:
> Hi Mike,
>
> This is a pretty neat idea. I loo
anyone tried making something like
this within RT templates?
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com
to see what groups a user is in, you'd go to that user and
> click memberships.
>
> -m
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
--
Mike Diehl
Diehlnet Communications, LLC.
Voice: (505) 903-5700
Fax: (505) 903-5701
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
dated. I would love some comments on how others manage this.
Thanks for your time and I look forward to your comments.
--
Mike Diehl
Diehlnet Communications, LLC.
Voice: (505) 903-5700
Fax: (505) 903-5701
king to kick off a transaction
automatically.
I'm assuming this is a cron + executing a saved query of some sort, then
actioning on it all.
Is this built into RT somehow, or do I have to piece it together like I've
stated above using cron/perl scripting?
Thanks!
Mike.
--
Mike Johnson
Datatel
Objects
Users
Attachments
Summary
Tickets
SQLDump
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
arching for RT related content with the term
"articles", and well RTFM just brings up what I want to tell people when
they submit tickets to RT :P
Youtube has a handful of videos that are useful, but none that I've watched
so far (I've watched 1/2 of the 24 video playlist that
bably isn't what you'd like to do, but it is possible to prevent
the problem you are having by doing this.
Mike.
On Wed, Oct 15, 2014 at 4:23 AM, Emmanuel Lacour
wrote:
> Le 09/10/2014 21:41, Root Kev a écrit :
> > Hello,
> >
> > We have setup aliases for sendma
real results, but I was
fishing...
With this information I did some more investigating to understand the
symptom better. It looks like these users only show up in the owner
dropdown of Queues that existed prior to our upgrade from 3.2.1 -> 3.8.10.
Could there have been something missed in this u
tickets still. They
simply have moved in the organization to requestors only, not having access
to RT for anything else.
What am I missing?
RT 3.8.10.
Thanks in advance!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P
another custom field?
I could see this being possible through some sort of customization, but I'm
hoping not to have to go there
Thoughts?
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Em
All,
While reviewing RT and specifically RTIR, a question came up about an
encrypted db on the back end.
I've gone over the wiki and the readme but cannot find anything against
having one, but wanted to know of anyone else's experience.
Many thanks.
--
Mike of Many Stories,
urpass ssl mda "/perl
rt
-mailgate --url --queue --action "
I am pretty sure you have to log into the gmail account and turn on imap
for you to be able to use fetchmail in imap mode...
Hope that helps!
Mike.
On Tue, Jun 17, 2014 at 11:11 AM, Al Joslin wrote:
> Hi All,
>
> I
ia RT
and the email it's coming from will correspond to the queue's configuration.
The external folks interacting with RT will never know the difference.
Just a thought...
Mike.
On Thu, Apr 17, 2014 at 5:47 AM, Andreas Heinlein wrote:
> Hello,
>
> I must say we're using
On 12/3/2013 11:01 PM, Alex Vandiver wrote:
On Tue, 2013-12-03 at 22:35 -0600, Mike W wrote:
Aha! I found:
Upgrade from 4.1.0 to 4.1.1 (Incomplete)
Fixed that and got things rolling properly. Thanks for telling me about
that. Had no idea it logged that there.
It's new in 4.2. Howeve
On 12/3/2013 10:09 PM, Alex Vandiver wrote:
On Tue, 2013-12-03 at 21:37 -0600, Mike W wrote:
Upgrade from 4.0.17 and having some issues with email notices. It seems
to be connected to scrips. I did run the "make upgrade-database"
The errors below imply that it if you did run it,
7;rt4.ObjectScrips' doesn't exist at
sbin/rt-validator line 1300.
Is there a way I can manually correct this missing rt4.ObjectScrips
entry? Or better yet script I can run in the upgrade area?
--
Mike Wilson
like these on the RT wiki. If you haven't spent any time there, you
should - there is many years worth of knowledge there.
Hope this helps to get you started.
Mike
--
RT Training in New York, October 8th and 9th: http://bestpractical.com/training
sure your distro supports the
synthetic drivers for hyper-v and you will be good to go.
Mike
--
RT Training in New York, October 8th and 9th: http://bestpractical.com/training
t setup is configured, logs relevant to the
issue, and what a ticket history looks like for one that didn't work with the
raw email source for the replies RT did send.
Mike
John.
2. Jane copy/pastes the email into a new ticket through the web interface
and puts in John as the requestor.
Both options are very tedious.
Any thoughts?
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807
ss',
],
'attr_map' => {
'Name' => 'sAMAccountName',
'EmailAddress' => ['mail', 'pager'],
'RealName' => 'cn',
'Ext
information filled in, all I'm getting back in anything that I can
find is LDAP Authentication failed, RT External Auth bad username or
password.
Is there anyplace that the plug ins or specifically External Auth also keep
logs to try and assist troubleshooting?
Thanks.
--
Mike of Many Stories, Ideas
fine(there is
no way to force IE8 mode on restarts of IE9).
Chrome works fine, haven't tested firefox yet.
Has this been brought up before? I couldn't seem to find it googling.
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
T
critical]: DBD::mysql::st execute failed: Can't
DROP 'DelegatedBy'; check that column/key exists at
/tmp/rt-4.0.8/sbin/../lib/RT/Handle.pm line 515.
(/tmp/rt-4.0.8/sbin/../lib/RT.pm:341)
DBD::mysql::st execute failed: Can't DROP 'DelegatedBy'; check that
column/k
here
would be a friendly error message on the screen stating that the fields were
required for this status change. A validation on the fields wouldn't make sense
since they aren't actually required until later in the workflow and as far as I
know.
Thanks for your suggestions.
to say
"This field is required." Or, instead of "Input must match ^[a-zA-Z]+$", it
could say, "Value must contain only letters."
Thanks,
Mike
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
The usual questions - what os, version of RT? Suggestions that worked for me
this week - see if SELinux is blocking, make sure owner on the mason-data
folder and contents is set to your web server owner's account. Test with a
browser on the localhost, check your firewall iptables.
I'm no expert with SELinux - but I agree this is the better answer. I'll see if
I can figure out how to do it. Thx.
-Original Message-
From: k...@rice.edu [mailto:k...@rice.edu]
Sent: Wednesday, October 17, 2012 9:17 AM
To: Mike James
Cc: rt-users@lists.bestpractical.com
S
tgres 9.2.1, RT 4.0.5 - RT couldn't connect to
database
On Tue, 2012-10-16 at 20:55 +, Mike James wrote:
> Fresh install of Centos 6.3, fully patched. Added the postgresql repo
> and installed posgresql-9.2.1. RT 4.0.5 is config’d and looks ready to
> go. Just one last problem…
October 16, 2012 5:32 PM
To: rt-users@lists.bestpractical.com
Cc: rt-users@lists.bestpractical.com; Mike James
Subject: Re: [rt-users] postgres 9.2.1, RT 4.0.5 - RT couldn't connect to
database
On Tue, 2012-10-16 at 20:55 +, Mike James wrote:
At the risk of teaching my grandmother to suck
.conf has the following lines:
listen_addresses = '*'
port = 5432
The database rt4 exists, rt_user database password is matches the one in
RT_SiteConfig.pm
What have I overlooked in the httpd config? I can get the basic "It's running"
page but that's it. It'
re is probably many ways to do this. I just
explained the way we do it, and another way you could do it.
Thanks!
Mike.
On Tue, Sep 11, 2012 at 9:33 AM, Albert Shih wrote:
> Hi everyone,
>
> Not exactly a technical question but in your configuration who is the owner
> of a ticket ?
&g
it all within 1 LDAP service definition?
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
That's what I thought you were talking about.
Thank you very much.
Also, thank you very much for that link, it has other useful bits of info
too.
I appreciate all the help the folks from Best Practical provide on this
listserv. People don't say it enough, but you guys run a great comp
ve a {$Ticket->Tag} or something like that?
Thanks!
Mike.
On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone wrote:
> On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote:
> >I just want to be sure I'm understanding the use of "Subject Tag" for
> a queue.
>
I don't believe Best Practical "built-in" any actions. They leave it to
clients to customize the RT instance to their own personal preferences.
It is easy to put the scrips on to do what you are asking though.
Mike.
On Tue, Aug 14, 2012 at 10:43 AM, Jack Zabolotnyi wrote:
> I
You need a scrip to do that action I believe.
Mike.
On Tue, Aug 14, 2012 at 9:23 AM, Jack Zabolotnyi wrote:
> Hi everyone.
>
> I have a little trouble: recepients set in AdminCC don't receive any mails
> on ticket update (or any other events). Any other notification is doi
ject tag for a queue, the tag would be [FOO #12345]
If I change that tag to BAR, I have to put FOO in the regular expression in
the Site config to ensure it recognizes the old tag.
Is there any other things I should be aware of? I've tested a bunch, but I
just want to make sure I'm not m
ObjectCustomFieldValue.pm line 304
Any ideas on how I can proceed?
Mike
Sent from my iPhone
code because
I didn't write it yet so it wasn't relevant to the error.) While your
answer would also satisfy the 95% I don't think it addresses the 5% like my
solution.
I'm going to try Kevin's solution tomorrow and report back.
Mike
On Jul 6, 2012, at 2:10 AM, Kenneth
tickets on a parent that
are in a different queue?
Would there be some sort of scrip I could make to do this if there isn't an
extension or customization?
Any insight on this would be appreciated.
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
AS the subject states, is there anyway to change the default behaviour of
the Custom Field set as "select multiple" into a checkbox list?
Checkboxes are much more user friendly then a list that you have to
ctrl+click multiple values.
Thanks!
Mike.
--
Mike Johnson
Datatel Programm
on a Sharepoint site. So they need to use IE9 for
ease of use... but IE9 doesn't stay in compatibility mode, which means they
have to set that each time they visit RT.
Is there anything anyone can think of that doesn't involve a major change
to them, but could fix this problem?
Thanks!
The .docx/.xml thing is related to apache's MIME-Type settings. You
essentially have to add all the microsoft 2007/10 extensions.
It's something to do with .docx files being zipped xml files or something
like that... I don't recall the details, but Google will help you.
Mike.
At the httpd or OS level there is some information that could help you...
although I don't know if it's the information you are looking for but check
out your httpd log file and your access/error/message log files at the OS
level
Mike.
On Thu, May 3, 2012 at 1:37 PM, Ruslan Zakirov wr
have to know them by name? Is
there something like "Objects with no reference" or something like that?
I'm guessing it is more complex than that... but I figured I would see what
the list has to say, maybe some folks have found a good way of scripting
something :D
Thanks!
Mike.
--
know if what I mentioned above is possible...
Mike.
On Thu, Apr 26, 2012 at 12:44 PM, Chris Preston <
ch...@thetrafalgartravel.com> wrote:
> Hello all,
>
> I had set the status to deleted for thousands of records in a particular
> queue. I have now found out that we sti
away from the users(who
tend to by-pass the rules half the time...).
Is there any better way then actually editing the code to include
javascript? I would love to have a modular way of doing it so I could
replace the functionality quickly after upgrading.
Thanks for your insight!
--
Mike Johnson
e done on a quiet system? I've shred a few
tickets while we were live without issue... I'm just worried that I kick
off a process to shred a large volume and it chokes my server out.
Any experience/input is appreciated.
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northe
Jerry aren't
attached to the ticket in anyway.
With it on
Result is a ticket with Bob as the requestor, Tom, Sue and Jerry all are
Cc's on the ticket?
Thanks Ruslan!
Mike.
On Mon, Dec 12, 2011 at 11:38 AM, Ruslan Zakirov wrote:
> On Mon, Dec 12, 2011 at 19:06, Mike Johnson wrot
before I flip the
switch :P
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
I looked deeper into the issue and the LDAP account doesn't have anything
in the pager attribute.
I'm wondering if ExternalAuth is getting confused on that...
I'll try to populate the pager attribute and get the user to attempt send a
new email...
I'll report back.
Thanks!
Hmm,
Have you set ExternalAuth in your @Plugins?
Have you set your logging level to debug?
On Sat, Dec 10, 2011 at 12:16 PM, Ryan Backman wrote:
> Thanks Mike and Kenn for the replies...
>
> Kenn, I was a little overzealous when redacting out of the my example
> config... my actua
My filter line is below(so you can see how to use the (& )
'filter'=> '(&(objectCategory=User) (ObjectClass=Person))',
Hope that helps!
Mike.
On Thu, Dec 8, 2011 at 7:41 PM, Ryan Backman wrote:
> I'm having a bit of trouble getting E
es...), attempting in
some way to find what RT was finding as the "Name in use" error indicates,
but nothing was returned.
I have already granted our "Everyone" the "CreateTicket" right.
Can anyone tell me what I'm missing?
Ruslan, if you read this, can yo
ember reading about that
change when we moved from 3.2.1 --> 3.8.10 but for whatever reason I
couldn't find it. I obviously didn't look at the global group rights... :(
Thanks for your responses guys.
Mike.
On Wed, Nov 30, 2011 at 4:46 PM, Kenneth Crocker wrote:
> Mike,
sers" group access to things like Modify
Custom Field, Modify Scrips Modify Template, etc.
This doesn't add the "configuration" menu item on the user's interface...
How does that happen? Are they supposed to go through something else to
modify the custom field attributes of
show tickets with owners...
'__loc(Steal)__/TITLE:NBSP'
I haven't tested the above, just took what Christopher wrote and adjusted
it.
Thanks folks!
Mike.
On Mon, Aug 29, 2011 at 11:55 AM, Andrew Wagner wrote:
> Mike,
>
> I think you have to do that through the advan
e the ticket id a link to take it... but I want a seperate
button as my users are used to that "Take" button...
Is it possible?
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
user,
who will review their work.
Thanks,
Mike
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Me
;t find where this can be modified
in the RT_Config.pm file. It seems to be defined in the initialdata file
but modifying it there doesn't seem to generate the change on the RT
homepage.
What do I need to do?
Thanks,
Mike
RT Training Sessions (http://bestpractical.com/services/trai
globally by modifying a configuration file.
Thanks,
Mike
--
Date: Fri, 12 Aug 2011 09:51:43 -0700
From: Kenneth Crocker
To:rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customize home page
Message-ID:
Content-Type: text/plain; charset="iso-8859-1"
Mike,
Every use
Great!!
Thanks Kevin, that is exactly what I was talking about and exactly what I
thought.
Much appreciated.
Mike.
On Fri, Aug 12, 2011 at 9:38 AM, Kevin Falcone wrote:
> On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote:
> >I'm just curious if there are pla
How can I modify "RT at a glance" so that different groups (or users)
see different elements, e.g hide "Unowned Tickets" from the developers
group?
Also how can I customize which columns display in e.g. "My Tickets" for
everyone (not just me) or for a user gro
exposure that it'll make it on the features
list eventually or if there is a good reason why it's not there?
One of the supervisors that have a queue in our RT is asking.
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder
an see the record in the Users table in the RT
database...
Any thoughts on why RT won't show me that record on the UI page?
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
E
Hi folks,
After googling some more, I have found the solution..
Set($EmailSubjectTagRegex, qr/(?:|)/i );
Sorry for the list chatter... hopefully this just makes it easier to find
though :D
Thanks!
Mike.
On Fri, Jul 22, 2011 at 9:57 AM, Mike Johnson wrote:
> HI all,
>
> I'm g
Just a thought...
Maybe try 3.8.11
Maybe JSGantt will work there?
Good luck!
Mike.
On Fri, Jul 22, 2011 at 8:47 AM, john s. wrote:
>
> Hello Everybody
>
> RT-Extension-JSGantt vers. 0.12
>
> I tried to install JSGannt on rt 3.8.8 . it works
>
> tried to install on
their subject line will have [old.rt.com #ticketid]
I need those emails to update the ticket in new.rt.com. But,
new.rt.comdoesn't recognize [
old.rt.com #ticketid] it's looking for [new.rt.com #ticketid]
There has to be a way to trick RT...
Thoughts?
Thanks in advance for any input!
-
hat you need, but it would be a starting point.
Not sure if you can get the attachments from a previous transaction, but a
little user training may make it so you don't have to.
Thanks!
Mike.
On Tue, Jul 5, 2011 at 6:33 PM, Mauricio Tavares wrote:
> On Tue, Jul 5, 2011 at 6:25 PM, Kenneth
, '[9]server.example.com');
> > > Set ($WebPath , "");
> > > Set ($WebBaseUrl , "[10]server.example.com:80"); Set ($WebURL ,
> > > "[11]http://server.example.com/";); Set ($WebDomain,
> > > "[12]server.example.com");
> > >
>
s was missing a character(booking
instead of bookings) was throwing me for a loop, I knew it was something
simple but I looked at it 1000 times and couldn't see it :(
Very much appreciated... if I had hair it would be gone... but your response
would allow it to grow back :D
Thanks!
Mike.
On M
vileged user, and a freshly
created(auto by email submission) non-privileged user. In all cases they can
create a ticket, can reply to tickets that they are not the requestor of
just fine but can't reply to tickets they are the requestor on.
Any thoughts on where to look would be appreci
sn't listed on the "user select" form as that
form only shows "Privileged Users".
HTH.
Mike.
On Wed, Jun 22, 2011 at 6:21 AM, Asanka Gunasekera <
asanka_gunasek...@yahoo.co.uk> wrote:
> Hi Guys, for question 2, when I select the option “Let this user be
>
ields
like Owner or Status do not. Is it possible to remove these unwanted
text labels so that only the Name of the custom field is displayed?
--
Mike DeVries
*Dido Internet Inc*
514-990-
m...@dido.ca
conflicts resolved? Do restrictions take precedence over
rights? Do rights of system groups trump rights of personal groups? Do
rights on specific queues trump global rights?
How is the best way to restrict rights of users who are in multiple groups?
Thanks,
Mike
On 6/3/2011 7:17 AM, Ruslan
ot reply, while
allowing the support team both permissions. The Group configuration page
doesn't seem to include those permissions
Can someone help me with the correct procedure, or point me to the
pertinent documentation?
Thanks,
Mike
f doing it, but it would get the job
done...
Maybe this will spark some ideas on a better way...
Good luck!
Mike.
On Mon, May 16, 2011 at 5:46 AM, Albert Shih wrote:
> Hi all.
>
> I would like to known how you manage your ticket when some user send a
> message to
>
>
spond"
HTH
Mike.
On Wed, May 25, 2011 at 5:11 AM, nanastasiou wrote:
>
> Thank you. Any idea what I need to change below to configure it with gmail
> ?
>
>
> # .fetchmailrc
> poll mail.yourdomain.com proto pop3:
> username rt password * mda "/path/to/per
When you hit resolve, switch the dropdown box on the form from "Comment(not
sent to requestors)" to "Reply to requestors".
Sounds like this is your only issue.
Mike.
On Wed, May 25, 2011 at 2:26 AM, Miroslav Horvath wrote:
>
> Hi Russlan
>
> I'm not the pr
;t there either), and the RT
database is still being used.
I restarted httpd after I made the changes, also tried using a completely
new browser(in case there was client side caching going on)... is there a
cache that needs cleaning on the server?
Thanks!
Mike.
On Tue, May 24, 2011 at 10:11 PM
ll doesn't show any results from my LDAP in the popup
list, only the ones from RT's database.
I also ensured there wasn't a limit on size of the popup and searched for
something that only has 1 result from both RT and LDAP databases.
Any thoughts?
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
ites
a working one let me know!
Sorry I couldn't be of any help Albert...
Mike.
On Mon, May 16, 2011 at 12:27 PM, Kenneth Crocker wrote:
> Albert,
>
> We put instructions in our template that says to NOT use "Reply All"
> because RT will take care of all other corre
It sounds like your matching setup in your LDAP settings is matching to
"Paul Smith" for both users... try matching to email address.
HTH
MIke.
On Thu, May 12, 2011 at 11:11 AM, Giuseppe Sollazzo wrote:
> Hi,
> I've noticed this behaviour that I'm not sure how to expl
> WebBasedURL). Don't know what you found on the wiki, but information
> is probably out of date.
>
> On Fri, May 6, 2011 at 5:17 PM, Mike Johnson wrote:
> > Hi everyone,
> >
> > I notice this in our 3.8.10 instance of RT as well. Our redirection of
&g
https://yourrtinstance.com');
Is what you need to set to ensure your links are formed correctly.
I've tested, works as expected.
Thanks!
Mike.
On Wed, May 4, 2011 at 5:06 PM, Stoned Elipot wrote:
> Hi,
>
> On Wed, May 4, 2011 at 9:49 PM, Alex Vandiver
> wrote:
> > On Wed, 2011-05-0
This could be related to the NotifyActor config setting.
If this person was updating the ticket and was the only person that was to
receive "correspondence", and NotifyActor was set to off, it wouldn't send
any emails...
HTH
Mike.
On Thu, May 5, 2011 at 6:08 AM, Matti Tai
uot;14 days ago";limit,100'
when I run list is shows this:
../sbin/rt-shredder --plugin list
Plugins list:
Objects
Users
Attachments
Summary
Tickets
SQLDump
Which seems odd because "Tickets" does infact exist. Any thoughts?
--
Mike Wilson
will do this for us(with
the use of ExtractCustomFieldValues), but would love to use something built
in RT itself.
Thanks!
Mike.
On Tue, Apr 26, 2011 at 10:57 AM, Kevin Falcone
wrote:
> On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote:
> > Hi all
> >
> > I want
ng is your Base DN is wrong.
Good luck!
Mike.
2011/4/26 Raphaël MOUNEYRES
>
> Hello, the LDAP answer is clear : "User not found"
>
> in your config you search in this Base: ou=User,dc=xxx,dc=xxx,dc=local
> are you sure the xxx.xxx.local domain exist in your AD configuration
allow him
to make customer fields in this queue only. Make sense?
--Mike--
On Fri, Apr 22, 2011 at 1:03 PM,
wrote:
> Send RT-Users mailing list submissions to
>rt-users@lists.bestpractical.com
>
> To subscribe or unsubscribe via the World Wide Web, visit
>http:
would be appritiated!!
http://kb.mit.edu/confluence/pages/viewpage.action?pageId=3908111
**
http://kb.mit.edu/confluence/display/ist/RT+Queue+Administrator%27s+Guide
(Section: "Create a custom field for your queue")
Thanks in advance!
--
--Mike
Turn your RT debug logging on and check that log to see what it's doing.
I believe the debug log shows you the actual LDAP call it's doing... then
you can verify what is failing based on that.
Good luck!
Mike.
On Thu, Apr 21, 2011 at 10:55 AM, john s. wrote:
>
>
> @Raphae
learn more on why
http://support.microsoft.com/kb/305144
http://support.microsoft.com/kb/269181
Also, you have tls, ssl_version, group and group_attr commented out. Someone
else can correct me, but I believe you need to define those in your
settings.
Best I can do with my limited knowledge.
Good luck
downloaded and installed based on all your previous statements...
everything worked smoothly.
I wish I knew what I know now
I thank you very much!
Mike.
On Wed, Apr 20, 2011 at 4:05 PM, Kevin Falcone wrote:
> On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote:
> >
the
> directions in the README which will ensure that it is placed into the
> proper location for RT.
>
> -kevin
>
Thank you Kevin, I did not know that!
I have backed out what I did, and followed the correct method and it seems
my setup is no longer throwing errors and RT can run :D
I a
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