We have a user sending us tickets in the Simplified Chinese charset
(gb2312).
The body renders fine in RT 3.4.5 (as viewed through Firefox), but the
Subject seems to get munged, all we see is question marks.
Is this a known bug, a feature, or do I have some parameter switched off
somewhere?
Ugh, sorry about replying to an already-existing message, I usually blow
away the original message-id before I do that
Thomas
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* Ken O'Driscoll [EMAIL PROTECTED] [2007-04-04 12:43:44 +0100]:
How do I assign permissions such that everyone in a certain group
can view a ticket when a single member of their group opens a ticket
in some queue?
Can you not just give the MarketingGroup group SeeQueue and ShowTicket
hello,
How do I assign permissions such that everyone in a certain group can
view a ticket when a single member of their group opens a ticket in
some queue?
i.e., suppose I have two queues:
AccountingQueue
MarketingQueue
and two affiliated groups:
AccountingGroup
When clicking on the resolve link for a ticket, the UpdateType is set
to comment on the ticket by defauly. I'd like to change this to reply,
where can I change this behavior?
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Is it possible to have some sort of version control on RT attachments?
i.e. If someone opens a ticket with foo.tgz as an attachment, and
later in that ticket's history, another foo.tgz is attached. RT
includes both attachments in the ticket, though they are dated.
Normally this is okay, but if we
