I currently have user rt catching all mail for the domain and procmail running
on all incoming mail.
I recently had to change the domain name, and I can see from the logs that
procmail is functioning as expected, and calculating the correct queues, but it
looks like the task is being
Got it working.
It was due to an incorrect host file, so it couldn't fine the RT_URL.
Kind regards,
Nicôle
-Original Message-
From: Nicôle Layne-Balram
Sent: Monday, January 07, 2013 11:03 AM
To: 'rt-users@lists.bestpractical.com'
Subject: Procmail working, but not putting tickets
regards,
Nicôle
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Monday, December 24, 2012 1:53 PM
To: Nicôle Layne-Balram
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Invalid group error on make upgrade
Problem sorted.
For some reason I forgot to run (or assumed I had already run) ./configure, so
once I ran this first before the make testdeps and make fixdeps, it worked...
Thanks for your help.
Kind regards,
Nicôle
-Original Message-
From: Nicôle Layne-Balram
Sent: Thursday
I'm running into the following error when upgrading from 4.06 to 4.08.
All dependencies have been found, but when I run make upgrade it errors out
with the following after re-checking dependencies:
./install-sh -m 0755 -o root -g www -d /opt/rt4/etc
chgrp: invalid group: `www'
make: ***
/Mason/Compiler/ToObject.pm line 107
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
Kind regards,
Nicôle
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Monday, December 24, 2012 12:59 PM
To: Nicôle Layne-Balram
This is in response to an older thread that I do not think has been resolved or
at least I can't find a working resolution posted anywhere.
The initial e-mail thread, logs and responses can be found here
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg23167.html.
I'm running RT
Ok, thanks for the response, will check.
Kind regards,
Nicôle
-Original Message-
From: k...@rice.edu [mailto:k...@rice.edu]
Sent: Tuesday, July 12, 2011 1:47 PM
To: Nicôle Layne-Balram
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.8.x serious security issue with mixing
One of two ways:
Create a blank template for that queue with the same name as the global
template. Then RT will just do nothing for that queue.
Alternatively, you could enable this widely-used RT extension to disable/enable
templates on a queue level:
Hi Kevin,
I was not seeing your replies through the user's e-mail digest. It's only when
I logged into the gossamer-threads that I saw them. So, sorry if you thought I
was ignoring or not accepting your answer.
I was specifically looking at the RT_SiteConfig file and did not go through the
Any thoughts on this issue?
Kind regards,
Nicole
--
Message: 2
Date: Mon, 10 Jan 2011 23:04:52 -0400
From: Nicole Layne-Balram nla...@telebarbados.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] External users unable to create tickets since
Since implementing external auth (LDAP option), RT works as expected for users
within AD, but I've just realized that external users are unable to create
tickets, even with the appropriate Everybody permissions set via the web
interface (globally as well as queue-specific).
Error within logs:
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