I noticed in Debian that Citadel is one of the possible MTAs that apparently
work with RT. However, it doesn't appear that Citadel supports address
pipes, which is a tad annoying. Is there a way to work around not having the
ability to alias to a pipe?
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Paul Johnson
[EMAIL PROT
r or not cached data is
still valid.
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Paul Johnson
[EMAIL PROTECTED]
signature.asc
Description: This is a digitally signed message part.
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can currently get to that is by using Asset
> Tracker and defining each client (and site) as an asset.
I think this is the first I've ever heard of Asset Tracker. Where can I
find out more?
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Paul Johnson
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aving the ticket number already in the subject
when replying means the user doesn't have to do anything to the subject to
make it assign to the correct ticket.
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Gary Oberbrunner wrote in Article <[EMAIL PROTECTED]> posted to
gmane.comp.bug-tracking.request-tracker.user:
> Paul Johnson wrote:
>> Gary: If you're going to use the digests, be sure to split the digest
>> into
>> individual messages and reply to those and no
te Admin Comment
> since the comment was already created?
This is not a no-op. This functionality is included since there's often
things a support department needs to discuss and document about a ticket
that is, for whatever reason, not for requester consumption.
-
rip Actions, what does "Notify ... as Comment" mean?
No email is generated, it adds a comment to the ticket.
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Paul Johnson
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instead of the web interface sometimes, and cc RT so it goes into
> the record
> of the ticket. If they do that, should they just cc support-rt-comment
> instead of support-rt, to prevent RT from forwarding that email to the
> requestor and others?
yes.
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Paul Johnson
Email and I
Philip Kime wrote:
> Had this problem since 3.4.5 and now on 3.6.3 - the RT logged
> errors/information in the Apache error log are in GMT. I have the right
> timezone set in the RT config. I don't think it's an apache problem
> since the access log for Apache is fine. Any ideas? TZ is set correct
Vivek Khera wrote:
> On Dec 27, 2006, at 2:49 PM, Paul Johnson wrote:
>
>> Rick Russell wrote:
>>
>>> You have to replace the default autoreply scrip with a new scrip
>>> with a
>>> custom condition like so:
>>
>> OK, I think I follow now
[EMAIL PROTECTED] wrote:
> can anybody explain me how to send emails from RT in html format?
> how to create html templates? which files must be edited?
> or where can i find any infos about?
Going HTML would be against best practices: General consensus among email
gurus is that HTML email shoul
Rick Russell wrote:
>
> You have to replace the default autoreply scrip with a new scrip with a
> custom condition like so:
>
>> my $Ticket = $self->TicketObj;
>> my $Transaction = $self->TransactionObj;
>>
>> if ( ($Transaction -> Type eq 'Create')
>> && !($Ticket->Queue eq '55')
>>
http://wiki.ursine.ca/Top_posting
Rick Russell wrote:
> You have to replace the default autoreply scrip with a new scrip with a
> custom condition like so:
OK, I think I follow now. I take it I was correct in thinking that scrips
can only be set universally and not overridden on a per-queue bas
Is it possible to completely disable autoreplies for a specific queue?
Doing so would make RT suitable for use to check the postmaster@ mailbox
without causing inadvertent spam backscatter with RT autoreplies going to
forged From: addresses.
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Alessio Fattorini wrote:
> I have 3.6.1, what's new?
> What bug fix? What features?
Did you check the changelog? It comes with the tarball...
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