[rt-users] 2 questions on scripts

This is the end goal #1. When I create a ticket in the HR queue I would like it to populate reminders. Like a new user build sheet for IT. 1. Create and account on xyz. 2. Generate email address and mail it to Bob the Builder. 3. Take Blanka out to lunch Second goal with scripts. Can I query

[rt-users] RTIR removal

We installed RTIR some time ago in our RT 3.4.4 instance. Now we do not use it at all and want to fully remove it. Does anyone know of a removal script/procedure for this? Got a little couch potato?

[rt-users] Fonts Help

How can I change the Fonts in the comments and replies? I have been requested to change to something like 'Courier New' Thanks also for all the help from the list. Be a better Heartthrob. Get better re

[rt-users] RT SSL Errors - Please if anyone can help -

I am trying to get RT 3.4.4 on SSL. It works perfect on normal http but when I change to HTTPS I get 'You're almost there!' Here is what I change - /opt/rt3/etc/RT_SiteConfig.pm >From Set($WebBaseURL, "http://server1.com";); to Set($WebBaseURL, "https://server1.com";); ---

Re: [rt-users] Hints for two RT systems interconnection

I created a queue called 'NOC-Vendor' and when we have to do what you are talking about we just open the ticket there and change the requestor email address to [EMAIL PROTECTED] or whatever. Seems to handle what we need rather nicely. --- Jiri Dlouhy <[EMAIL PROTECTED]> wrote: > Hi all, > > is

[rt-users] Approvals queue

On the Approvals queue when one person approves it the ticket is closed. How can I modify it so that the ticket does not close and instead; when all people approve the ticket it moves to the queue "appoved"? __ Do You Yahoo!? Tired of spam? Yahoo!

Re: [rt-users] Queue Colums

eded values, this should > be the easiest way?!? > > 2006/9/19, Phanoko <[EMAIL PROTECTED]>: > > > > Is there a way to add a colum in a queue? I'd > like to > > add a colum for 'Type' so I can collapse three > queues > > into on

[rt-users] Queue Colums

Is there a way to add a colum in a queue? I'd like to add a colum for 'Type' so I can collapse three queues into one. I had a queue called Helpdesk-Main Helpdesk-Projects Helpdesk-Documentation Helpdesk-Foo I'd like to make field for Main Projects Documentation Foo and be able to auto-sort on th

[rt-users] Ticket search and export to tsv

When I add colums to export like who created the ticket they do not export with the tsv file. It seems that only the default fields actually export. Is this a bug resolved in a newer version? RT 3.4.4 __ Do You Yahoo!? Tired of spam? Yahoo! Mail

Re: [rt-users] Spreadsheet on reports coming as tsv

IL PROTECTED]> > wrote: > > > On Thu, Aug 17, 2006 at 09:35:21AM -0700, Phanoko > wrote: > > > When I select the spreadsheet option after doing > a > > > search I only get TSV files. > > > Did I forget a module install? > > > > Nope. TSV is a

Re: [rt-users] Spreadsheet on reports coming as tsv

Perfect. Thanks Jessee. --- Jesse Vincent <[EMAIL PROTECTED]> wrote: > > > > On Thu, Aug 17, 2006 at 09:35:21AM -0700, Phanoko > wrote: > > When I select the spreadsheet option after doing a > > search I only get TSV files. > > Did I forget a module

[rt-users] Spreadsheet on reports coming as tsv

When I select the spreadsheet option after doing a search I only get TSV files. Did I forget a module install? __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___

[rt-users] Custom Transaction Field no searchable

I have some custom ticket fields on a queue as well as custom transaction fields on the queue. I love the transaction fields but it appears that these are not searchable. How can I search on these? I'm on RT 3.4.4 __ Do You Yahoo!? Tired of spam?

[rt-users] Try this again. Merged tickets don't index

When I merge a ticket the primary ticket is still searchable but the one merged in is not. I can no longer search on anything in that ticket. Please help.. I've gone over the RT tweaking for performance document and added the index that it has there but still nothing. We are on RT 3.4.4 _

[rt-users] Merge Tickets also.. with search problems

I'm on RT 3.4.4 and have two tickets one number 2000 and one 2005. These two tickets have been merged; number 2005 into 2000. Everything in the comments on ticket number 2000 I can search for. Items in 2005 can not be searched for. I had a keyword 'planar' in ticket number 2005 prior to the m

[rt-users] Ticket from Fri Jan 06 can't be found

I have a ticket # 2000 located in the queue called 'friends' (we are currently on #7000) that has the phrase 'phanoko' in the content. No matter what I search on I'm not able to find this phrase. I can look directly at the ticket and clearly see that this phrase is ins

[rt-users] ticket number 06-8475

Can I change the ticket numbering to something like this? Year-number 06-8475 or Year-number 2006-8475 06- would be perm until 07 then it would of course roll or need to be manually reset. Thanks for any help on this. __ Do You Yahoo!? Tired o

[rt-users] Ticket numbers.. revisited.

I've floated this out here before but was unable to get an answer so I thought I would float it again. Can I change the ticket numbering to something like this? Year-number 06-8475 or Year-number 2006-8475 06- would be perm until 07 then it would of course roll or need to be manually reset. Th

Re: [rt-users] Email Address question

Check to see if the user is already in the database. If he has been a CC or Admin CC his address may already be in the DB. In Configuration > Users | Find people whose |Email | Is | [EMAIL PROTECTED] If a user comes up click on it and change the email to [EMAIL PROTECTED] and save. Then create yo

[rt-users] Pictures with Tickets

This may be... lame but. Has anyone come up with a way to imbed an image with the tickets? Like of the user? __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __

[rt-users] Business Hours Alerts

Is there a way only send email alerts during work hours? __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/

[rt-users] Template and Global Custom Field

I've looked on the boards/wiki and archive and found some items on this but none work. I'm using RT 3.4.4 and attempting to get get a "Contact Number" global custom field onto a template for the "NOC" queue. Nothing seems to work. How does one get that into the template? ___

[rt-users] Extract Article

This time I went all over the archives... I'm having the error with extracting articles and I found this from http://lists.bestpractical.com/pipermail/rt-users/2004-January/020191.html ... ___ Confirmed - I was having the same issue, and I turned a FreeformSingle field into a TextSingle an

Re: [rt-users] Extract Custom Field

Sorry all I went through the archives and found what I was looking for. Should start there every time. --- Phanoko <[EMAIL PROTECTED]> wrote: > I have a custom field called "phone number" in a > queue > called "problems" and I want the email alert to > ext

[rt-users] Extract Custom Field

I have a custom field called "phone number" in a queue called "problems" and I want the email alert to extract that custom field in the outgoing email. How do I pull a custom field like that?? __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the b