Re: [rt-users] RSS and iCalendar Feeds? Bug?

hi, same for me. when i insert Ical link to thunderbird, nothing goes wrong. feed/ICS seems to be valid. but i can't see ticket. not ticket link i see on online calendar. does any one have calendar ICS/feeds work? any solution? i'm using RT 3.6.7. regards, Greg Evans wrote: > Same thing here,

Re: [rt-users] how to enable fckeditor globally?

remove the ";" to have this : <& /Elements/Header, Title => loc("Create a new ticket"), onload => "hide(document.getElementById('Ticket-Create-details'))" &> and now i have the fckeditor visible (but reduced by default...) in case it

Re: [rt-users] how to enable fckeditor globally?

emplate or html ... Stefan Hornburg (Racke) wrote: > Remy Berrebi wrote: > >> hi everyone, >> >> on my side, i installed a fresh 3.8.1 version of RT and i can not see >> anywhere fckeditor menu-bar, is there a documentation or something i >> miss about it? &g

Re: [rt-users] how to disable fckeditor globally?

hi everyone, on my side, i installed a fresh 3.8.1 version of RT and i can not see anywhere fckeditor menu-bar, is there a documentation or something i miss about it? i even try to put "Set($MessageBoxRichText, 1);" but nothing change... i test my RT with firefox 3 on linux and IE6 on linux...

Re: [rt-users] close ticket that is "parent" of a depend on (child) ticket?

hi, after reading me again, i fell that i'm not clear ... on approval example, you need to create a ticket "A" on queue "Request". this create a "Child" ticket "B" as "approval" ... i would like to close ticket "A" when ticke

[rt-users] how to display actual ticket ID/Number in "On create" template?

hi, i'm using the Approval example on wiki and it's fine, but i want that approval user receive an email with direct URL of ticket created after approval request submission... and i don't find how to do it :-( here is my template : ===Create-Ticket: aproval Subject: Approval needed for : {$Tic

[rt-users] close ticket that is "parent" of a depend on (child) ticket?

hi again, as all new user, i have many question :) is it a way to close a ticket when the child ticket is closed and resolved? thnaks a lot, regards, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestp

[rt-users] approval needs

hi every one, i'm new on RT and i'm trying for my company to setup RT with approval mechanism... i'm actually using RT 3.8.1 i followed instruction here : http://wiki.bestpractical.com/view/ApprovalCreation when i create a ticket on queue 'request' a ticket is created on queue 'approval' ..