[rt-users] Unable to assign an e-mail address, already in use

in use I don't know where to look to fix this. Richard Knowles Senior Network Support Engineer Adax, Inc. 614 Bancroft Way Berkeley, CA 94710 Tel: 1-(510)-548-7047 ext. 148 Fax: 1-(510)-548-5526 http://www.adax.com ___ http://lists.bestpractical.com

Re: [rt-users] Unable to assign an e-mail address, already in use

Thanks, That was the problem. The user was autocreated when added as a watcher which was a mistake. I cleared the email line and disabled the user and things are fine now. Richard Knowles On Fri, 29 May 2009, Jeff Voskamp wrote: On 05/29/2009 01:16 PM, Richard Knowles wrote: Hello

[rt-users] Adding a custom field to ticket resolution? rt 3.8.1

Hi, I'd like to assign ticket resolutions to a category, like documentation error, incorrect customer use, software fix, etc. Is there a way to add a Select one value custom field to the resolve ticket screen? Richard Knowles ___ http