[rt-users] Procmail not posting incoming emails to RT

I had RT working fine a week ago. All of the sudden procmail is not redirecting emails to the proper queues. This was working before and not now. Something must have changed but I'm not sure what. Can anyone help? This is how my .procmailrc looks like === #Preliminar

[rt-users] CC is Not Working

When I'm logged in as root to the RT interface and I create a ticket, I enter an email in the CC address and the message goes also to that address. If I'm logged in as another user and I create a ticket, I enter an email in the CC address, the message does NOT goes to that address. I checked the m

[rt-users] Please Help! An Error Occurred 302 Found

Hello, I had RT working fine a week ago. All of the sudden procmail is not redirecting emails to the proper queues. This was working before and not now. Something must have changed but I'm not sure what. Can anyone help? This is how my .procmailrc looks like === #Prelimi

[rt-users] Procmail An Error Occurred 302 Found

Hello, I had RT working fine a week ago. All of the sudden procmail is not redirecting emails to the proper queues. This was working before and not now. Something must have changed but I'm not sure what. Can anyone help? Here I'm pasting the information I'm getting from the different logs when o

[rt-users] Not to include original message when reply

How can I prevent RT to not include the original message on the message body of a reply. For example, a user opens a ticket, then another user replies to the ticket. When click Reply on the RT interface the original message is included. How can I have RT to automatically not include the original m

[rt-users] New emails only going to the General Queue

Need help! When sending an email to [EMAIL PROTECTED] the message goes to the General queue like its suppose to. When sending an email to [EMAIL PROTECTED] the message goes to the General queue and its suppose to go to the Bugs queue. rt: "|/usr/bin/rt-mailgate --queue General --action corres

[rt-users] Child process of address_pipe transport returned 75

Not able to get this incoming email working with RT using sendmail and now I'm trying to use Exim and I get the following error: This is how the alises look like: rt: "|/usr/bin/rt-mailgate --queue general --debug --action correspond --url http://rt.domain.tld/"; This is the error message from

[rt-users] Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

According to http://wiki.bestpractical.com/index.cgi?ManualInstallation It saids that if I'm using sendmail I most likely need to copy (cp) rt-mailgate to /etc/smrsh or create a symbolic link and change /opt/rt3/bin above to /etc/smrsh or sendmail will complain. So I copied rt-mailgate to /etc/sm

[rt-users] Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Hello, According to http://wiki.bestpractical.com/index.cgi?ManualInstallation It saids that if I'm using sendmail I most likely need to copy (cp) rt-mailgate to /etc/smrsh or create a symbolic link and change /opt/rt3/bin above to /etc/smrsh or sendmail will complain. So I copied rt-mailgate to

[rt-users] Using different Incoming Mail Server

Hello, I need to configure my RT server to receive the emails but from another mail server. RT ticket gets created within the RT Interface -> RT server sends email with new created ticket to users via its local sendmail -> Users receive email with ticket number and the reply address -> A user re