[rt-users] GPG encryption using an alternate key

n, I don't believe RT (3.8.7) allows it (using, for encryption, a key which does not contain the recipient's email address): can anybody confirm ? Is there any way I can implement that with RT ? Best regards --- Robert GRASSO - System engineer CEDRAT S.A. 15 Chemin de Malacher - Inov

[rt-users] ticket keyboard shortcut

so on easily - with keystrokes possibly ? I did not find anything straightforward in the Wiki : did I fail to find the information ? Best regards --- Robert GRASSO - System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax:

Re: [rt-users] RT under Windows

with my Windows sysadmin (no pretty and Windows-as-usual GUI), especially if we consider possible stressfull emergency situations, when one must work quickly and without errors ... --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE

Re: [rt-users] How to generate reports on RT?

Hello, I don't know what version you are running. I am running v3.8.7. Once a search has been performed, at the bottom-right corner of the results page, on v3.8.7 you have scroll lists and a "Generate reports" button. Regards --- Robert GRASSO – System engineer CEDRAT S.

Re: [rt-users] Why I am recommending 3.6 over 3.8 to my boss

been painful the first time, now I am warned and it does not cost anything more on upgrades. Regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra

Re: [rt-users] RT plugin

Hi, You may have a look to http://wiki.bestpractical.com/view/Customizing in order to customize RT cleanly. You will find much valuable informations in this Wiki. the mailing-list archive is pretty interesting too : http://www.gossamer-threads.com/lists/rt/users/ Regards --- Robert GRASSO

Re: [rt-users] Install on CentOS, best current instructions

... --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com > -Message d'origine- > De : rt-users-boun...@lists.bestpr

Re: [rt-users] Warning - perl idiot here

v3.8.7 on CentOS 5.5 and [r...@vicen02 ~]# perldoc -V Perldoc v3.14, under perl v5.008008 for linux > > Again, thanks! > You are welcome ! --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45

Re: [rt-users] Warning - perl idiot here

--- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com > -Message d'origine- > De : rt

Re: [rt-users] Redirection from HTTPS to HTTP

ttp https;#72162> Hope this can help --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com > -Message d'ori

Re: [rt-users] Rt 3.8.7 ... main page is blank

Hello, If you suspect a perl package issue, you may monitor the "make testdeps" output ? And fix the flaws if you see any ? Regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +

Re: [rt-users] Upgrade 3.2.2 to 3.8.7

once you have untarred the RT 3.8.7 transport archive, in the resulting rt-3.8.7 directory, you should read the UPGRADING and UPGRADING.mysql documents : they contains the answers to all your questions (they guided me successfully for my own upgrade) --- Robert GRASSO – System engineer CEDRAT

Re: [rt-users] How to customize RT's FCKeditor?

Hello, I changed values here : /opt/rt3/share/html/NoAuth/RichText/FCKeditor/fckconfig.js I guess I found some doc here FCKeditor 2.x/Developers Guide - CKSource Docs http://docs.cksource.com/FCKeditor_2.x/Developers_Guide Best regards --- Robert GRASSO – System engineer CEDRAT S.A. 15

[rt-users] RT 3.8.7 : enabling the FCKeditor prevents sending 'text/plain' attachments

s received. I went back to the user who originally called for help on this topic, asked that she disable her FCKeditor, asked her to send again the original file, and HERE the test recipient received it. Can anybody reproduce this behaviour ? Is it a bug ? Regards --- Robert GRASSO – System eng

Re: [rt-users] RT 3.8.7 : text/plain attachements not sent

ong, hopefully I have been clear enough ? Regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com > -Message

[rt-users] RT 3.8.7 : text/plain attachements not sent

erl module version. As I don't see ANYTHING in RT's log nor in httpd.log (log level already set to 'debug'), I can't even guess what is happening and what to look for - I don't have a clue. Best regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de M

Re: [rt-users] WYSIWYG composer height not considered ?

oser height not considered ? > > On Fri, Jan 29, 2010 at 06:02:34PM +0100, Robert Grasso wrote: > > > > I am setting up RT 3.8.7 on CentOS 5.4. It works correctly > so far. There seems to be a small problem : if I enable the FCKeditor, > > and if I change the "

[rt-users] WYSIWYG composer height not considered ?

change the value in RT_SiteConfig.pm to change the editor height : does anybody have a hint or a fix about that ? Best regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 5

[rt-users] ical feed in clear text

many perl modules as I could from RPMforge, just to try to keep my OS compliant with yum upgrades, and installed the remainings with make fixdeps. Obviously, make fixdeps is now happy. Anybody has some clue ? --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38

Re: [rt-users] Centos 5.1 update blew up RT

The RedHat support *just* announced me they added the 'weaken' sub to perl 5.8.8 as part of RHEL v5 ... I did not verify yet ... --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16

RE: [rt-users] Vacation messages - how to keep out of RT?

Depending on your configuration, you could setup procmail rules. --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL

RE: [rt-users] RT 4 [Draft tickets]

Hello Steven, very nice workaround ! until we get a pure Ajax online editor (!) I am going to test this trick - this might interest some people here. As I did not test these text areas before, I did not guess there was a "Save" button ! Thanks a lot ! --- Robert GRASSO System Engine

RE: [rt-users] RT 4 (and online text-processing)

tion - I am going to test it (not immediately) and I will keep you informed. Kind regards -- .-. Robert GRASSO - CEDRAT S.A. /v\ 15, Chemin de Malacher - ZIRST - 38246 MEYLAN Cedex - FRANCE // \\ Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 /( )\ mailto:[EMAIL PROTECTED] ^^-^^

RE: [rt-users] RT 4 (and online text-processing)

y Jesse : I DON'T expect that you embed a complete online text-processor into RT !! I am requesting for a simple online "Save draft" ... --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0

RE: [rt-users] text editing in internet browsers (WAS: RT 4) (RT against normal people ?)

ow preview" is not so far from the feature I am asking for RT. Maybe we should have an official position from the RT developers : is RT definitely for geeks ? normal people keep out ? what is the comunity opinion ? --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee

RE: [rt-users] RT 4

27;t seem to be maintained in FF 2.0. Being an IT administrator, I cannot have official and important softwares used by many people rely on extensions - this is definitely not acceptable. --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - F

RE: [rt-users] RT 4

tly functioning software. This is why I am asking for improvements. Not for me : I can bear workarounds - I am using workarounds all day long; but I am asking improvements for my support staff : they do need them. --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEY

RE: [rt-users] RT 4

you would expect that it's implemented in the software you are using, without having to setup some workaround yourself ... --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[

RE: [rt-users] RT 4

of them use to write their email into MS-Outlook, save it regularly with Ctrl-S, and when they are satisfied they copy it into the ticket and send it - but this is not a very satisfying workaround --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex -

RE: [rt-users] question about google apps

/support/bin/answer.py?answer=13276 just don't consider all the Outlook stuff, but this article supplies the Gmail servers : smtp.gmail.com pop.gmail.com I did not try this configuration for RT, but on my opinion it should work without much hassle --- Robert GRASSO System Engineer CEDR

RE: [rt-users] rt3.4 statistics graphs not visible or displaying

at I am running RT v3.6.1 and performed my corrections in this version. Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service

RE: [rt-users] RT 4

and improving our QA. Best regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto

[rt-users] currently connected users list

Hello, I am running RT 3.6.1 on CentOS 4.4. >From time to time, I may need to contact each of our users logged on the Web >interface - for maintenance reasons. Is there a command allowing to list every currently logged user ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Che

RE: [rt-users] rt 3.6.1 : apache load sometimes climbs to 100% : it's RT fault ?

's not my tuning nor my configuration. Do you RT developers were aware of this weakness ? Do you plan to solve it ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[E

[rt-users] rt 3.6.1 : apache load sometimes climbs to 100%

Is there anybody who have clues ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service

[rt-users] rt 3.4.5 : apache load sometimes climbs to 100%

er perl-script PerlResponseHandler Apache2::Status PerlSetVar StatusOptionsAll On PerlSetVar StatusTerse On PerlSetVar StatusTerseSize On PerlSetVar StatusTerseSizeMainSummary On PerlSetVar StatusLexInfo On --- Robert GRASSO System Engineer CEDR

[rt-users] upgrading from RT 2 to RT 3.4.5

using the directory /etc/rt/upgrade, on top of rt2-to-rt3 ? Or will I scramble the database if I go this way ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL

RE: [rt-users] failure restoring backup

stopped and restarted the mysql server, and suddenly RT3 was available ! Ticket closed ;-) --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service

RE: [rt-users] failure restoring backup

Ah, solved the Innodb checkpoint error, increasing the innodb log file size to 200 MB fixed the problem I still have the rt_user issue ... --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16

[rt-users] failure restoring backup

uffer=2M # preparing for incremental backup log-bin = /mnt/hgfs/backup_rt3_test/rt3_bin # #set-variable = have_compress=YES [mysql.server] user=mysql basedir=/var/lib [mysqld_safe] err-log=/var/log/mysqld.log pid-file=/var/run/mysqld/mysqld.pid ---------

RE: [rt-users] Calendar Widget in RT 3.4.5

closed ;-) --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web

[rt-users] Calendar Widget in RT 3.4.5

06-January/036400.html ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mai