Re: [rt-users] Using RT with external mail provider

Hi, if your mail provider has pop3 or imap available and you are installing RT on a Linux OS, you could use fetchmail to pickup the e-mail. Through the mail gate from RT the email will create a ticket. Postfix/Sendmail could be used to deliver the email back to user (your ticket# is 12345)

Re: [rt-users] Parent/child ticket scenario

:34 AM, Robert Keidel rkei...@gmail.com wrote: Thank you for that. I will take a look at that and if I have further question I will post it. Robert On Fri, Jan 15, 2010 at 10:45 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: I have a request here in my company and I am

[rt-users] Parent/child ticket scenario

I have a request here in my company and I am not sure if that possible at all. Is there a way to block the resolved status in a parent ticket as long the child tickets are not resolved? I am running RT 3.8.4 on Ubuntu 8.04. If you need more information feel free to ask. Robert Keidel IT Iris

[rt-users] notify by queue change

/Action/SendEmail.pm:302) Sep 30 10:18:20 testlinux RT: [EMAIL PROTECTED] No recipients found. Not sending. (/opt/rt38/bin/../lib/RT/Interface/Email.pm:338) Any help would be much appreciated. Robert Keidel ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] scrips/template issue

Hi Ken, thank you for that example. I was looking for something like that. I was wandering how I could include some of the fields you have listed in your example. Again thanks to everyone for the fast help. Robert Keidel ___ http

[rt-users] scrips/template issue

completed If you have any further questions or concerns, please respond to this message. The IT Service Team Robert Keidel IRIS International 9158 Eton Ave Chatsworth, CA 91311 818-709-1244 x 7353 ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Forking a ticket

Hi Mark, I would be very interested in a documentation, and if possible a download. Robert Keidel IRIS International Chatsworth, CA On Fri, Aug 22, 2008 at 7:48 AM, Roedel, Mark [EMAIL PROTECTED] wrote: When we upgraded to 3.8.0, I reworked most of Dirk's forking patch into callbacks (I did

Re: [rt-users] new install 3.6.6 - logo image issue

Hello, thanks Sam, I tried the stuff you suggested, but it did not fix my problem. I am at the point to start over from scratch. I am very certain that this issue is created from a wrong installation process. My question is now, where do I have to look at, so I do not create that error again. I

Re: [rt-users] new install 3.6.6 - logo image issue

PM, Robert Keidel [EMAIL PROTECTED] wrote: Hello, thanks Sam, I tried the stuff you suggested, but it did not fix my problem. I am at the point to start over from scratch. I am very certain that this issue is created from a wrong installation process. My question is now, where do I have

Re: [rt-users] new install 3.6.6 - logo image issue

Hello, I fixed the apache issue. But I still try to figure out my problems with Logo. I try to make something clear for myself. So please let me know if I am wrong. The whole RT site is under the following directory tree. And I assume here the default iinstallation. /opt/rt3/share/html/ So if I

[rt-users] new install 3.6.6 - logo image issue

Hello everybody, I installed the new version RT 3.6.6 on an ubuntu server 8.04. The installation went fine. I am able to login to the RT. The only issue I have is the logo in the left upper corner. I don't know how I can make that work. If I look at the image properties it shows me the following:

Re: [rt-users] Hiding Queues from Users and/or Groups

Hi, I had the same problem. You can change the access rights via group rights for each queue. There is a specific ACL named seequeue. If you not already done, get a copy of RT Essentials. It helped me a lot. Ciao Robert Keidel IRIS International On Thu, Mar 27, 2008 at 3:10 PM, Chance Ervin

Re: [rt-users] User asked for an unknown update type for custom field Category for RT

:15 AM, Robert Keidel [EMAIL PROTECTED] wrote: Hello everybody, I already read about that issue. Please correct me if I am wrong. Is this error a bug in the custom fields? If so, is there already a fix for that available and if yes where can I find it. I also wanted to mention that I run

Re: [rt-users] Mail down?

Hi Kenn, I don't think the system is down. But it looks like the majority of users of this list are living in Europe. And since Good Friday is very big holiday in Europe, I guess a lot people are not going to work or even checking their email. Ohh, by the way, I can't help you with your issue...

[rt-users] User asked for an unknown update type for custom field Category for RT

Hello everybody, I already read about that issue. Please correct me if I am wrong. Is this error a bug in the custom fields? If so, is there already a fix for that available and if yes where can I find it. I also wanted to mention that I run version 3.6.4 Thanks Robert Keidel

[rt-users] change subject string

Hello, I am using RT 3.6.4, I setup the whole application, and everything works perfect. My manager wants me to make some changes in the system and I was able to do so for most of it. Now I am stuck on the point that I don't know where I can change/add something to the subject string. right now

Re: [rt-users] change subject string

Hi Gene, that's what I was looking for. Thanks for the help. Next issue solved. Thanks again to everybody. Robert ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: