[rt-users] How do I submit a ticket in behalf of a user?

Hello All, Good Day! It's my first to post a mail to the mailing list so bear with me. First I am previous user of other ticketing system (Accord Trellis) and I have many problems about it and upon searching on the net about what is best ticketing system out there I found RT and it really me

Re: [rt-users] How do I submit a ticket in behalf of a user?

Thanks Thomas, Wow, It's just that simple how stupid I am.. On 4/1/2011 10:25 AM, Thomas Sibley wrote: On 31 Mar 2011 22:08, Rocel M. Lacida wrote: Hello All, Good Day! It's my first to post a mail to the mailing list so bear with me. First I am previous user of other ticket

[rt-users] Timezone Discrepancies

Hello Again, I need some help. I just tried changing my timezone because I found out that it was not set at first though the time is correct just the timezone that is different. Now the problem is the ticket I made before the actual change is also affected. The time reflected on the previous

Re: [rt-users] Users Handbook

Hello Ken, Good Day! Can I have a copy also. I really need to know more about RT. Thanks in Advance Rocel On 4/20/2011 6:29 AM, Kenneth Crocker wrote: 20/20, Sure. Kenn Crocker On Tue, Apr 19, 2011 at 2:47 PM, 20/20 Lab > wrote: Hate to feel like I'm jumping o

[rt-users] Access RT from behind firewall

Hi All, I have RT running on Openvz hosted locally and this was running very will. Now my concern is how do I make users to access RT from the outside? I have tried port forwarding port 80 to it but doesn't work. Is there any config that I would like to set on RT configuration? Regards, Roce

Re: [rt-users] Access RT from behind firewall

Office: 716-888-3690 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Rocel M. Lacida Sent: Wednesday, August 03, 2011 3:08 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Access RT from behind firewall

[rt-users] Custom user feedback rate

Hi All, I would like my clients to able to feedback a ticket based on rating that they would just select when a ticket is resolve. With this I would be able to measure the feedback to my clients based on this. I don't know if this is already in place on RT but it would be nice to know if some