Hello all!
We have a main group lets say Foo which contains several other groups
(bar, biz, bang, blarg) when I give rights to the group Foo to a Queue
none of the sub groups inherit the given rights. Is it even possible for
groups to inherit parent rights? or am I barking up the wrong tree
Hello all!
Prior to our 3.8.8 upgrade we were able to use /me | /selfservice as an
Alias to /SelfService in our rt.conf file. After upgrading I have been
unable to get rt.conf to honor /me as an Alias.
here is the meat of our rt.conf
VirtualHost rt.potsdam.edu:443
... SSL stuff ...
Alias /me
I know this isn't exactly the answer to your question, but when users
log in to RT, they'll be directed to SelfService if they are
Unprivileged users. Are you trying to push Privileged users off to
SelfService, and if so, why not just make them Unprivileged?
/SelfService works flawlessly,
I know this isn't exactly the answer to your question, but when users
log in to RT, they'll be directed to SelfService if they are
Unprivileged users. Are you trying to push Privileged users off to
SelfService, and if so, why not just make them Unprivileged?
/SelfService works
Hello all!
We went live with rt 4.0.04 last night and have been getting reports of
end-users being unable to change ticket status in ANY queue from New -
Open.
Ticket 39927: Status 'open' isn't a valid status for tickets in this queue.
We are using the 'default' Lifecycle which allows for
On 2/3/2012 10:36 AM, Ronald J. Yacketta wrote:
Hello all!
We went live with rt 4.0.04 last night and have been getting reports
of end-users being unable to change ticket status in ANY queue from
New - Open.
Ticket 39927: Status 'open' isn't a valid status for tickets in this
queue.
We
On 2/3/2012 11:37 AM, Ronald J. Yacketta wrote:
On 2/3/2012 10:36 AM, Ronald J. Yacketta wrote:
Hello all!
We went live with rt 4.0.04 last night and have been getting reports
of end-users being unable to change ticket status in ANY queue from
New - Open.
Ticket 39927: Status 'open' isn't
On Fri, Feb 03, 2012 at 10:36:07AM -0500, Ronald J. Yacketta wrote:
Hello all!
We went live with rt 4.0.04 last night and have been getting reports
of end-users being unable
to change ticket status in ANY queue from New - Open.
Ticket 39927: Status 'open' isn't a valid status
We ran into the following schema.mysql error during our upgrade from
3.8.8 to 4.0.04, after some investigation it appears that it stems from
using RTFM in 3.8.8.
Processing 3.9.8
Now populating database schema.
[Mon Jan 30 20:00:30 2012] [crit]: DBD::mysql::st execute failed: Table
'Classes'
Kevin,
Interesting, I'll go back through my notes etc. IIRC the DB was a
restored fron our rt3 prod DB and then the upgrade procedures applied.
-Ron
On 1/30/2012 3:18 PM, Kevin Falcone wrote:
On Mon, Jan 30, 2012 at 03:06:05PM -0500, Ronald J. Yacketta wrote:
We ran into the following
All,
We have an external perl script that trolls through the RT MySQL DB
looking for recent transactions with a specific CF that has been
updated. The script will pull out specific data from the DB and update
an External Site for notifications. The script is used to inform the
campus when we
On 1/26/2012 8:38 AM, Ronald J. Yacketta wrote:
All,
We have an external perl script that trolls through the RT MySQL DB
looking for recent transactions with a specific CF that has been
updated. The script will pull out specific data from the DB and update
an External Site for notifications
On 1/26/2012 11:55 AM, Kevin Falcone wrote:
On Thu, Jan 26, 2012 at 08:38:42AM -0500, Ronald J. Yacketta wrote:
All,
We have an external perl script that trolls through the RT MySQL DB
looking for recent transactions with a specific CF that has been
updated. The script will pull out specific
On 1/19/2012 2:04 PM, Thomas Sibley wrote:
On 01/19/2012 01:54 PM, Ronald J. Yacketta wrote:
Sorry to breath life into this dead thread but I am having issues with
Radio / Check lists.
I have the following CF configured and it disables as a Multi Select Box.
Can you save the HTML from the CF
Hello all!
I have been stumbling around trying to display 'resolved' status in
Quicksearch, so far I have a copy of Quicksearch modified as such
--- Quicksearch 2012-01-17 13:36:47.0 -0500
+++ ../../../local/html/Elements/Quicksearch2012-01-18
10:20:53.0 -0500
@@ -54,12
Hello all!
It has been a while since I created my last queue so more than likely I
am missing something simple.
Just created a new Queue using my SuperUser account, when I look at the
RT home page I do not see the queue listed under 'Quick Search' or in
the top drop down next to 'New Ticket
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