I just started getting a really strange error with my RT (3.8.2) installation.
At least once a week the permissions in the mason_data directory get
screwed up, resulting in errors like this when I try to access the web
interface:
Couldn't create object file
That behavior (every click brings you to a new link) is a sessions
issue, as RT can't find wherever your storing sessions.
If it is doing this and searches are still hanging, it sounds like the
issue is not related to sessions.
~Sam
On Wed, Feb 11, 2009 at 7:19 AM, Anne-Marie Achrenius
I had a request from one of my users to add a link to view all
resolved tickets to he Quicksearch block in the rt-at-a-glance.
Thought someone might find this useful.
Make the following change to /opt/rt3/share/html/Elements (add line
65). You can add any other status by changing that line. It
Hello all,
I am trying to write a custom action that pulls a custom value from a
user and changes the new ticket's priority based on that value.
Below is the code I've written so far. It does successfully pull
values (The -Count method returns the correct number of values), but
I can't GET the
If necessary, you can work around the multiple-email addresses issue
as long as emails to the primary email address get to the user in some
way.
In addition to the change I mentioned before, I edited my MailFrom.pm.
Now it checks the ldap server for any user with a forward address
equal to the
Hello all,
I am trying to write a custom action that pulls a custom value from a user
and changes the new ticket's priority based on that value.
Below is the code I've written so far. It does successfully pull values (The
-Count method returns the correct number of values), but I can't GET the
