Re: [rt-users] delete user with shredder

That's the ticket!! Thank you. I must have misunderstood the description for status. Cheers, Sandra On 10/01/2012 03:43 PM, Glenn E. Sieb wrote: On 10/01/2012 06:13 PM, Sandra Wittenbrock wrote: Hello, I want to delete a particular user from RT. When I go to shredder, no matter what I

[rt-users] delete user with shredder

Hello, I want to delete a particular user from RT. When I go to shredder, no matter what I search for, only one user will show up as a candidate for removal. The RT install has hundreds of users imported from LDAP. I didn't see any hints in the logs. The message when I search for name: m* is

[rt-users] User exists but does not show up under Users in the web interface

Hello, I'm not sure how to modify this user. The user exists but does not show up under Users in the web interface. When I login to the database, I can find the user and it says, Autocreated when added as a watcher How can I modify users who were autocreated? The list of users says,

Re: [rt-users] Name: Hans being found when looking for johansen

? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Sandra Wittenbrock Sent: Tuesday, July 17, 2012 4:25 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Name: Hans being found when looking for johansen

Re: [rt-users] Name: Hans being found when looking for johansen

. The account is queried and 'existent' in LDAP. -Original Message- From: Sandra Wittenbrock [mailto:san...@hpcrd.lbl.gov] Sent: Wednesday, July 18, 2012 10:27 AM To: Izz Abdullah Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Name: Hans being found when looking for johansen

[rt-users] User 'xxx.gov' could not be loaded in the mail gateway

Hello, I read about how people fixed this in the past, but these aren't working for me. We have been auto-creating users for a while now, and this is the first problem we have encountered, since the initial configuration. We also authenticate via ldap. I looked at the users in RT, and we don't

[rt-users] Name: Hans being found when looking for johansen

Hello, I just spent, a couple hours trying to find out why when my user sent an email to create a ticket, it didn't work. We have been auto-creating users for a long time without problems. Searching old posts, I was unable to find one that helped. The user got both the following messages: User

[rt-users] how to prevent duplicate emails

Hello, When I resolve a ticket, I want the requester to receive the ticket comments, and a notice the ticket is resolved, in just one email. Someone out there must have this set up. I've been playing with TransactionBatch to see if that could help prevent duplicates. Currently, I use a default

Re: [rt-users] ExternalAuth problem

was not happy with the duplicate settings. Never found a useful error message in the logs. Cheers, Sandra On 03/15/2012 04:24 PM, Sandra Wittenbrock wrote: Hello, About 6 months ago, I set up External Auth to use the ExternalAuth, with our ldap authentication server. Recently, it stopped working

[rt-users] users with multiple email addresses using mergeusers

Hello, Some of my users have two or more email addresses they can use to submit requests to RT. To allow for this, I currently allow RT to create accounts for unknown email addresses, and have installed MergeUsers. I'd like to add the email addresses to the accounts prior to requests coming