I was just looking at the Asset Tracker package and reading through the
threads in the archives.
Does anyone have any screenshots on what it looks like in 3.8.x?
Second question is what is the DB structure for the assets, specifically
what fields available?
Steve
Custom fields are displayed in Update.html (reached by clicking on Comment,
Reply, or Resolve). Are they supposed to be modifiable in that interface? I
don't see anything in Update.html that would be saving their settings,
though I don't recognize the form submission handling in Update.html.
I kno
I'm wondering if anyone has built a quick update view for RT to save us
doing this.
Imagine the default queue search (only new, open, or stalled) with only the
following columns displayed:
ID Subject Owner Status CF1
What I am hoping for is to be able to have the CF1 field displaye
Possible I missed this in the archive, but wasn't sure what to search on.
Running 3.8.1. We have a custom field "Category". I just noticed that when
replying or commenting and setting a value for that custom field, the value
doesn't seem to be saved.
Can anyone confirm that? I don't believe I've
quot;Select Multiple Values" and the user selected a single value and then
> selected another, or selected both at the same time. Either way, you will
> end up with two records for the same Custom Field for the same ticket and
> both will be enabled. Hope this helps.
>
> Kenn
&g
|
+---+--+--+-+-+
| 24363 |80487 | Email| 2009-02-25 13:23:16 | 2009-02-23 14:20:58 |
| 24544 |80487 | Hardware | 2009-02-25 13:23:16 | 2009-02-25 13:23:16 |
+---+--+--+-+-+
2 rows in set (0.00 sec)
On Wed, Mar 4, 2009 at 12:06 AM, Stephen
Any idea why I'd be seeing the following in the ObjectCustomFieldValues
table:
mysql> select id, CustomField, ObjectType, ObjectId, Content, LastUpdated
from ObjectCustomFieldValues where Objectid = 80487 and CustomField = 5;
+---+-++--+--+--
e.
>
>
>
> Stephen, dont forget to *reply to all* if you want the list to see your
> replies. (Which I think you do)
>
>
>
>
>
> *From:* Stephen Cochran [mailto:stephen.a.cochran.li...@cahir.net]
> *Sent:* 03 March 2009 15:33
>
> *To:* Alex Young
> *Subject
e in a separate timesheet, which
> management then compile and give to accounts.
>
>
>
> It would be very useful to have a time sheet extension for this purpose,
> and most of the code and info must already be available in RT to do this.
>
>
>
>
>
>
>
>
Just thought of another situation where it gets tricky...if the "Time
Worked" is input in the Basics of the ticket itself, it doesn't log in a
transaction either. So only looking in the Transactions would potentially be
missing something.
On Tue, Mar 3, 2009 at 12:01 AM,
I've written a sql query to pull out the time worked for all tickets
resolved in the last week among other things. The problem with this is that
it doesn't give a complete picture of time worked for any given week since a
ticket could have had time worked put in as part of a transaction but the
tic
Is there a way to specific a relative date in a search so that when saved it
will calculate off the current date? For example tickets from the past two
weeks but without having to adjust the date in the search?
___
http://lists.bestpractical.com/cgi-bin/m
Hopefully this is really simple, but I haven't got it working yet.
I'm trying to search for text that would be in the "To:" field of the
headers of a ticket that was created via email. I've found (finally) where
this lives, it's in the attachment table in the DB.
When building a query, "content"
Is it possible to
run those steps now or will that make things worse?
Steve
On Wed, Feb 11, 2009 at 12:48 AM, Ruslan Zakirov
wrote:
> Have you read UPGRADING.mysql?
>
> On Wed, Feb 11, 2009 at 7:03 AM, Stephen Cochran
> wrote:
> >
> > Did some quick testing, my browser does
into how RT manages sessions, so if anyone has any
hints as to why the session cookies would be reset when moving to
Ticket/Display, let me know.
Steve
On Tue, Feb 10, 2009 at 10:58 PM, Stephen Cochran <
stephen.a.cochran.li...@cahir.net> wrote:
> Think I've found part of the wh
h set up. We're using Apache's
authnz_ldap to set REMOTE_USER so all of our internal apps are
single-signon. But that by itself shouldn't prevent sessions.
I didn't set that part up so I'll have to check into that a little further.
Steve
On Tue, Feb 10, 2009 at 9:57 AM, Ste
Feb 9, 2009 at 2:59 PM, Jesse Vincent wrote:
>
> On Sun 8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote:
> >Maybe I'm missing something really obvious...I just disabled all local
> >mods just to be sure.
> >
> >I log in, and see RT at a Gla
r.net/images/rt_image.png
Steve
On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent wrote:
>
>
>
> On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:
> >We recently upgraded to 3.8.1, and overall the interface is so much
> >better!
> >
> >
We recently upgraded to 3.8.1, and overall the interface is so much better!
One comment we've received from our customer support group is that several
navigation features are no longer available. When viewing a queue or search,
there used to be the following links/controls:
first
prev
Running 3.6.3.
I think I finally found the "advanced" view for a new ticket creation, it's
only available when signed in as a privlidged users.
Using the self service interface, I've added the html to display and enter a
due date. The problem now is that the popup window to select a date is not
w
The default search for "N most recent tickets" becomes unaccurate if
one queue receives many tickets (say from customers) and there are
other infrequently used queues with fewer tickets.
Even though a user might only have permission to see the low traffic
queue, the tickets from the high tr
Running 3.6.3 on FC7
When using the self service interface to enter a ticket, after
submission the following is shown to the user:
Ticket 11643 created in queue 'ITSupport'
But under "The Basics":
Status: Project-Id-Version: RT 3.5.x PO-Revision-Date: 2005-10-03
13:44-0400 Last-Translato
gt; On Thu, Apr 3, 2008 at 7:42 AM, Stephen Cochran
> <[EMAIL PROTECTED]> wrote:
> >
> > Has anyone hacked the Create ticket form to show the due date? Can
> > easily create a custom field that shows on the entry form, but seems
> > silly since the ticket object a
gt; I could easily be mistaken, but I thought self-service referred to
> email requests. I don't even know how someone could SEE anything
> from an email request. I thought one had to use the WebUI to SEE
> anything in RT.
>
>
> Kenn
> LBNL
>
> On 4/2/2008 8:
Has anyone hacked the Create ticket form to show the due date? Can
easily create a custom field that shows on the entry form, but seems
silly since the ticket object already has a due date.
In the archives I noticed a lot posts referencing using PHP etc as a
front end and just having the f
Our unprivileged users can't see the queue names (we have multiple
queues) in the Self Service interface, the field is just blank. What
permission is needed to see that field? Currently set up with:
unprivileged:
CreateTicket
SeeQueue
requester:
ReplyToTicket
Is anyone using this? The wiki page is fairly minimal and it didn't
seem to have any effect, though I'm not sure if scriptactulous is
required.
Thanks,
Steve
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Community help: http:
Finally got around to installing this mod, but it's not working
correctly in our 3.6.3 install. Basic problem is that all uses are
stuck in the Basic mode, even though the URL is not at the SelfService/
index.html location. Also, no matter what, the cookie always stays
with a value of "Basi
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