it yet) or is it in the RT
database somewhere?
Any help would be appreciated.
Tamas
on 2014.12.03. 14:32 "Tamás, Szép" wrote:
> Hello all,
>
> where can I find and modify the text of the outgoing email when I close
> a whole Incident?
>
> Best regards,
> Tamas Szep
> GovCERT-Hungary
>
Hello all,
where can I find and modify the text of the outgoing email when I close
a whole Incident?
Best regards,
Tamas Szep
GovCERT-Hungary
Thank you very much, I will try one of those.
Tamas
> On Wed, Nov 19, 2014 at 11:11:53AM +0100, "Tamás, Szép" wrote:
>> Hello all,
>>
>> Is there a way (script/SQL) to close all incidents owned by one specific
>> user? (mass closing)
>>
>
>
>
Hello all,
Is there a way (script/SQL) to close all incidents owned by one specific
user? (mass closing)
Regards,
Tamas Szep
Thank you Alex, that was the missing part (and Hook::LexWrap). Now I
have IR 3.0.0rc2. It is time to test the whole system.
Tamas
on 2014.07.30. 17:01, Alex Vandiver wrote:
> On 07/30/2014 02:12 AM, "Tamás, Szép" wrote:
>> So what should I do? I am not a great RT/RTIR scienti
So what should I do? I am not a great RT/RTIR scientist but I do my best.
Tamas
on 2014.07.29. 21:34, Alex Vandiver wrote:
> On 07/28/2014 09:10 AM, "Tamás, Szép" wrote:
>> [1138] [Mon Jul 28 12:55:46 2014] [critical]: Can't locate
>> Parse/BooleanLogic.pm in
Hi,
After successfully upgrading the vintage RT, I am facing a new
challenge: the vintage IR plugin.
I inserted the line
Set(@Plugins, 'RT::IR');
into RT_SiteConfig.pm and when I type make upgrade-database from the IR
plugin install directory I get this:
-BEGIN-
root@ubuntu:/w/install/new
; in
> some cases.
>
> Try additionally setting the RT_DB_PASSWORD environment variable before
> running the script.
>
> Alternatively, create an RT_SiteConfig.pm file in the etc directory of your
> upgrade containing all of the necessary database configuration details.
&g
ns when you try to
> connect to the database directly with that username using a MySQL client?
>
>
> On 24 July 2014 23:41, "Tamás, Szép" wrote:
>
>> Now it says (went back to the right snapshot ofcourse):
>>
>> Processing 3.1.0
>> Now p
sr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib
> sbin/rt-setup-database --action upgrade --prompt-for-dba-password --dba root
>
>
> On 24 July 2014 23:18, "Tamás, Szép" wrote:
>
>> I only have one database user, the default 'root' DB user with a passwo
p-database --action
> upgrade --prompt-for-dba-password --dba XXX
>
> where XXX is the name of the database user.
>
>
> On 24 July 2014 22:32, "Tamás, Szép" wrote:
>
>> Hello,
>>
>> I try to upgrade RT 3.0.12 to RT 4.0.20. It works well until finally I
Hello,
I try to upgrade RT 3.0.12 to RT 4.0.20. It works well until finally I
get to the
make upgrade-database
command which dies. See below. I do these as root user.
-BEGIN-
root@ubuntu:/w/install/new/rt# make upgrade-database
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sb
Hello,
is there a documentation about the differences between RT (and IR
plugin) versions?
I need to report:
1. the functions of RT 3.0.12 and 4.0.20
2. the functions of IR plugin 1.0.5 and 3.0.2
In other words I would like to compare them in functionality and I need
the basic function list of R
that user to confirm they are set up properly.
The Correspondents page shows that the correspondent is me (???) as a
user. Remember, I was logged in as root, not as Tamas Szep. Next to my
name is: '(no email address)' Hmmm...
Owner: GovCERT-Hungary
Correspondents: Tamás Szép (no email a
I turned on debug mode but that's way too much info to copy here. So I
changed it to 'info' mode. Below is the log.
I sent in a problem, RT got it. Then I (root user in RT) took it,
replied to it (error#1:email wasn't sent), created an Incident from the
report and finally launched an Investigation
> What configurations did you copy. Did you change the Scrips?
I think I didn't copy any Scrips. I am going to look it up.
> Which problems, we've walked a few clients through upgrading from that
vintage of RTIR, keeping their data intact.
Good to know! Maybe I will try that. It may take a lot
See:
> http://bestpractical.com/docs/rt/4.2/RT_Config.html#NotifyActor
>
> Gareth
>
>
> On 16 May 2014, at 08:27, Tamás, Szép wrote:
>
> > Everything seems to be working fine... except one very important thing:
> > 'Reply' function does not send emai
Dear RT users,
We at CERT-Hungary are using a very old version (3.0.12) of RT with the
IR plugin. Recently I installed RT 4.0.18 with IR 3.0.2, using Ubuntu
12.04.4 LTS on a separate server. Copied every configuration items from
the old version to the new what I thought to be important. Made some
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