Mike, I've actually been looking for something similar, but have been
unsuccessful in finding anything like that.
Instead, I'm just building around the REST API and building my own
self-help app
Here is the documentation: http://requesttracker.wikia.com/wiki/REST
Luke Kwiecinski
Ne
Another way you could do it would be to setup a separate queue that has
a different Scrip for "On Create Notify CCs" and a different template
that you would setup to your liking. You would have to remove the
default "On Create Notify CCs" Scrip from the Global configuration, and
then apply it to yo
