Mike, I've actually been looking for something similar, but have been unsuccessful in finding anything like that.
Instead, I'm just building around the REST API and building my own self-help app Here is the documentation: http://requesttracker.wikia.com/wiki/REST Luke Kwiecinski Network Engineer - Pet Food Direct E-mail: l...@petfooddirect.com Phone: 610-234-2310 Fax: 484-534-3450 2250 Hickory Rd, Suite 400 Plymouth Meeting, PA 19462 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Mike Johnson Sent: Wednesday, April 27, 2011 11:51 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] submit ticket through web interface Slight hi-jacking... sorry(but it fits the conversation) Has there been an extension developed that customizes the SelfService into a question/answer(database driven) that funnels the ticket to a given queue/owner while populating custom fields? We are currently developing an external form that will do this for us(with the use of ExtractCustomFieldValues), but would love to use something built in RT itself. Thanks! Mike. On Tue, Apr 26, 2011 at 10:57 AM, Kevin Falcone <falc...@bestpractical.com> wrote: On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote: > Hi all > > I want open my RT to my user (meaning requestor not owner) to allow them to > submit a new ticket. > > So for the authentication I can use RT::Authen::ExternalAuth to connect our > LDAP. > > But how can I create a special "RT at glance" for my user ? What I want is : > > For every user not in a small group (or list that's not > important), after they log-on in RT I want a very simple interface > to allow user see the ticket they submit and a form to submit a new > one. > > If it's possible to have custom field in this form that's better. > > And on contrary of the "Quick Ticket" I don't want to allow the > user chose the Owner. Don't make them Privileged, they'll be redirected to http://your.rt.server/SelfService/ which is a very simple UI -kevin -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
