Hi Everybody,
well fist of all - thanks for this topic. You all made my day, because for
the moment my performance problem seems to be fixed. I had the same problem
with the owner-dropdown getting bigger and bogger ower time.
In my case the problem was the inside the main queue we use for first l
on't give everyone the OwnTicket right. Try using RTx::RightsMatrix to
> see where they are gettign that right from.
>
>
>
> Thomas Hecker wrote:
> > Hi All,
> >
> > since version 3.6.3 my RT installation is getting slower and slower. I
> > found a way
Hi All,
since version 3.6.3 my RT installation is getting slower and slower. I found
a way to get the performance back, but i do not understnad why it is doing
this, so maybe some of you can help me:
TR gets slow while opening a ticket to view its details. The status of the
ticket is irrelevant,
Hi All,
i'd like to use RT for some recurring todoes. We all have todoes like
checking the monthly availability of an update ore something like this.
I allreade tried to use the rt reminders, but they dpn't work the way i want
(or maybe i don't see how to get it work). Well what i try to do is th
a functionalty like this implemented in RT? I'm not really
familiar with writing scrips so maybe someone can help me out?
thanks a Lot
Thomas
Am 04.07.2007 15:55 Uhr schrieb "Jesse Vincent" unter
<[EMAIL PROTECTED]>:
>
> On Jul 2, 2007, at 4:47 PM, Thomas He
onObj->Field eq "Subject" &&
>> $self->TransactionObj->NewValue eq "HMPF");
>
> The Transaction table of the database does not have a Subject field, but
> $self->TransactionObj->Subject() is a method that returns the subject from
>
the cleanup action won't run.
>
> In the Custom action cleanup code area you could have something like this:
>my $Ticket = $self->TicketObj;
>$Ticket->SetStatus('resolved');
>return 1;
>
> This will change the status of the ticket to resolve
Look for nagios PROBLEM warning messages...
> if ( $ticket->Subject =~ /^PROBLEM (\w+) - (\S*) (\S*)/ ) {
> if ($2 eq $problem_desc){
> # Aha! Found the Problem TICKET corresponding to this RECOVERY
> # ticket
> $id = $ticket->Id;
Hi all,
i use RT 3.6.1 and look for a scrip that automatically closes new ticktes
that have subjects that contain special words.
an example:
i have some UPS from APC wich send emails after performing selftesting. The
subject is somehing like "HOMER passes internal self test" where HOMER is
the n
Hi to all,
i have the problem, that a reminder does not re-open a ticket. It keeps
standing in the list of reminders, but does not open a ticket, when the time
for it has come.
You can find a screenshot right here:
http://www.thomashecker.de/rt.gif
In it you can see, that there is a reminder tha
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