Hi List
I've installed RT4 via the Debian package management system using the
following Wikia guide:
http://requesttracker.wikia.com/wiki/PostfixConfig , and operations
via the web interface seem to be working fine. I am using
"apache2-modperl2.conf".
However, I am having an issue trying to get
ed in Queue #1
2. Ticket is moved to Queue #2 and resolved
Tickets resolved in Queue #1 must still generate autoreplies upon
resolution, but Tickets resolved in Queue #2 must not.
What would be the best way to configure this in RT3.6 (installed from the
Debian Packages)?
Thanks in Advance,
Traiano We
ut recording the transaction. If the
> transaction doesn't get recorded then it can't trigger any scrips.
>
> $Ticket->_Set(Field=>'Owner', Value=>$newowner, RecordTransaction=>0);
>
> Regards,
> Gene
>
>
> At 02:48 AM 8/29/2008, Traiano W
ades of the RT3 installation?
Thanks in Advance,
Traiano Welcome
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>
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> *Von:* [EMAIL PROTECTED] [mailto:
> [EMAIL PROTECTED] *Im Auftrag von *Traiano Welcome
> *Gesendet:* Mittwoch, 7. Mai 2008 15:53
> *An:* rt-users@lists.bestpractical.com
> *Betreff:* [rt-users] Contact Management / Addre
Hi All
Is there a contact database management plugin/addon for RT3 that allows
users of the RT3 ticket system top view or update a central database of
contacts and access it from the RT3 web interface?
Thanks in Advance,
Traiano
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>
> On Thu, Feb 14, 2008 at 6:10 PM, Traiano Welcome <[EMAIL PROTECTED]>
> wrote:
> > Problem Trending :-)
> >
> > I understand the difficulties of implementing this, not least that
> problem
> > categories vary in definition from company to company, but basicall
Problem Trending :-)
I understand the difficulties of implementing this, not least that problem
categories vary in definition from company to company, but basically: A
report based on a custom fields in a ticket, where the organisation creates
a custom field for problem categories and then draws
Hi
Is there a module, or ready packaged patch for the RT Stylesheet which
provides context-sensitive help for RT fields and buttons? I'd like to be
able to provide helpdesk personnel with reminders about the usage of the
RT features to ease the learning curve, as well as to be able to embed
rel
