Problem Trending :-) I understand the difficulties of implementing this, not least that problem categories vary in definition from company to company, but basically: A report based on a custom fields in a ticket, where the organisation creates a custom field for problem categories and then draws a bar chart report on all tickets based on the "problem type" field.
Regards, T. On Thu, Feb 14, 2008 at 4:52 PM, Jesse Vincent <[EMAIL PROTECTED]> wrote: > Hi Everybody, > > I have an RT hacker working on a new, expanded reporting tool for RT. > While I can't promise that we'll implement _every_ report you want, we > could really use your wishlists. > > What reporting and statistics do you want to get out of RT? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- There is no Spoon.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
