[rt-users] AUTO REPLY: Re: RT 4.0.5 : rt-email-dashboards cron not working

Vance Walsh has left Concord Academy. For technical assistance, please email tech_supp...@concordacademy.org For any other matters please contact Bob Koskovich, Director of IT Services, at bob_koskov...@concordacademy.org or 978-402-2290.

Re: [rt-users] Offline Edits - 4.0.2

What he is refering to is he was able to do a search and then be able to download formatted copies of existing tickets to update by clicking the Editable text link in the top right of a search results page. The Editable text link is no longer there. --- Vance Walsh Network and Systems

[rt-users] Offline Edits - 4.0.2

My manager just mentioned he used the tool referenced here http://requesttracker.wikia.com/wiki/OfflineEdits before our upgrade to 4.0 and now can not find it. Has this tool been moved / changed or is there a different permission set needed to use it? --- Vance Walsh Network and Systems

Re: [rt-users] Create another QuickSeach panel ?

other stalled status we use which are showing up as well. --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012

[rt-users] Create another QuickSeach panel ?

? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011

Re: [rt-users] Nightly enoch root script change

to set the Starts ticket field to (Not Set) at the same time? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011

[rt-users] Nightly enoch root script change

Presently by default the nightly script runs to move items from any stalled state to opn when the Starts Date arrives. Is there a way to also have the script clear the Starts field as well? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. RT Training

[rt-users] Issue with Apache Config, first attempt at RT upgrade from 3.8.9 to 4.0.1

AddHandler fastcgi-script fcgi /Location /VirtualHost I would like to do this via IP for the test as I would rather not put ina DNS record. Could I trouble folks who perhaps have some insight to offer up a suggestion? Thanks in advance --- Vance Walsh Network and Systems Administrator

[rt-users] Issue with Apache Config, first attempt at RT upgrade from 3.8.9 to 4.0.1

to offer up a suggestion? Thanks in advance --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. RT Training Sessions (http://bestpractical.com/services/training.html

[rt-users] Allowing remote access to RT mySQL

So this may seem rudimentary but I am not a solid SQL tech. My Boss would like to make remote ODBC connections to RT's DB. Is there a set of instructions I can review to set this up for him? Thanks in advance -Vance --- Vance Walsh Network and Systems Administrator Concord Academy - Concord

Re: [rt-users] Allowing remote access to RT mySQL

not been able to connect remotely from this IP and username to the DB -Vance --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

[rt-users] Forcing a custom field to be a mandatory date

What would be the proper string to make a Custom field Mandatory and contain a date field? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

[rt-users] Finding tickets based on changed field

Is there a method to find all tickets which have had a custom field edited/changed in the last 30 days? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

[rt-users] Change ticket status to open based on date

Is there an easy method to set a ticket as stalled and to set it to open on a specific date? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

[rt-users] Search on relative date

Is there a search method to search based on relative date? For example a search which should all ticketing last contacted within 3 days. I want to keep this search and not have to change the calendar date constantly --- Vance Walsh Network and Systems Administrator Concord Academy - Concord

Re: [rt-users] Change ticket status to open based on date

Basically all we want to do is set a date on a ticket to be moved from the stal_cus status to Open --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

Re: [rt-users] Keep reply subject as Site Name

Yes, you were correct and it is 3.8.8 Though when I remove the tag and select save changes it says it removed the tag but it has not actually done so. When I return to that Queue it shows up again. --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

[rt-users] Error Upgrading to 3.8.9

-test-dependencies --verbose --with-mysql make: /Users/falcone/perl5/perlbrew/bin/perl: Command not found make: *** [testdeps] Error 127 sarcasm Kevin why can't I get to the files on your machine? /sarcasm Help if you would? --- Vance Walsh Network and Systems Administrator Concord Academy

Re: [rt-users] Error Upgrading to 3.8.9

. Perhaps I am missing something more? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

Re: [rt-users] RT-Users Digest, Vol 83, Issue 32

Yeah the install Doc on the wiki said 2.4.1 I updated the doc to 2.4.3 and will give it a shot. --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

Re: [rt-users] RT-Users Digest, Vol 83, Issue 32

I can not set permissions etc and build articles. Only issue now is if I build an article manually I am unable to edit the Content Field. I can change everything else including everything in Basic, Links and Topics. --- Vance Walsh Network and Systems Administrator Concord Academy - Concord

Re: [rt-users] RTFM new install question

Sorry for the duplicate email. Eanted this in the right thread I can now set permissions etc and build articles. Only issue now is if I build an article manually I am unable to edit the Content Field. I can change everything else including everything in Basic, Links and Topics. --- Vance

[rt-users] LDAP users failing to login

124. Thanks Also the pod introduction file was exactly what I wa slooking for on the Wiki --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

[rt-users] RTFM new install question

on how to correct this? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

[rt-users] Help with Moving Tickets via Scrip

Greetings, So we have a base Queue of Unassigned and we want to have a scrip review tickets which land there and search for Key words. If fould we want the ticket moved to a specific queue. How is this scrip written and applied? Not much of a Perl guru here. --- Vance Walsh Network

[rt-users] Unable to get Reply to Requestor message sent

. Thoughts on which logs and settings I should check? I am running 3.8.8 on CentOS --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

Re: [rt-users] Unable to get Reply to Requestor message sent

to... (Check boxes to enable notifications to the listed recipients) --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

Re: [rt-users] Unable to get Reply to Requestor message sent

Looks like when I login as root rather then the admin user I created the reply works. Must be a permissions issue. Figured being super user was enough. Now to figure out which permissions are needed. --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

[rt-users] Accepting tickets or CC users not in Active Directory

? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.

Re: [rt-users] Disable auto-reply to requestors for a queue on create

No, When I get a ticket to come in from someone in Active Directory it makes a ticket for them and replies. When I try to create a ticket in the GUI for someone not in AD as a requestor it fails to create the ticket. --- Vance Walsh Network and Systems Administrator Concord Academy - Concord

[rt-users] LDAP in 3.0 Beta

Has anyone gotten this working as of yet from a fresh install? If so I could use some guidance as the 2.4 manual doc just isn't working for me. Thanks in advance --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. RT Training in Washington DC, USA on Oct 25 26

[rt-users] Usage with FirstClass

I was curious if anyone is using RT with the FirstClass Mail server from Open Text If so how are you integrating RT into the email path etc? I am mostly familiar with Exchange but the school I am at is moving towards using RT but they have FirstClass. --- Vance Walsh Network and Systems