Re: [rt-users] RT email EX_TEMPFAIL looping problem

7015 > _ > From: Venkateswaran, Subbaraman > Sent: Friday, December 18, 2009 10:09 AM > To: rt-users@lists.bestpractical.com > Subject: RT email EX_TEMPFAIL looping problem > > > Platform/Env: > RT 3.6.4, MySQL 5.1.34, Linux 2.6.9-42.ELsmp >

[rt-users] RT email EX_TEMPFAIL looping problem

Platform/Env: RT 3.6.4, MySQL 5.1.34, Linux 2.6.9-42.ELsmp Problem: We are experiencing sporadic email looping problem. From the mail relay server, emails bound for RT are aliased and piped to rt-mailgate and recorded as correspondence into certain queues. For some emails, rt-mailgate gets a retu

[rt-users] RT web request timeout

Can someone suggest a way we could set a time out for web request to RT? The main problem is that we do not want to allow external applications accessing RT over http beyond a certain specific time. Due to these long running process, RT crawls and eventually runs extremely slow. What we are thinki

[rt-users] RT Bounce emails

Hello everyone, We have been getting these "RT thinks this message may be a bounce" emails, whenever some emails are sent out with a header sample like below: From: pf...@blackrock.com To: r...@blackrock.com CC: pf...@blackrock.com Reply-To: r...@blackrock.com, pf...@blackrock.co

Re: [rt-users] RT data size maintenance

82 7015 From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.br...@kuehne-nagel.com] Sent: Thursday, July 30, 2009 9:59 AM To: Venkateswaran, Subbaraman; rt-users@lists.bestpractical.com Subject: AW: [rt-users] RT data size maintenance Hi, be very, ver

[rt-users] RT data size maintenance

Could someone please help with an approach to delete all attachments in RT database earlier than an year (or so)? We are max'ing out RT database size and would like to perform some cleanup. Or if there is a better way to do these type of maintenance, please do let us know. Appreciate your help. Th

[rt-users] Spam filtering in RT

Hello everyone, Would like to understand what's the best strategy to stop spam emails creating tickets in RT ? Thanks for your time. Thanks Subba Venkateswaran A&T - App Eng - SEG 609 282 7015 THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRI

Re: [rt-users] Search page Owners drop-down

roc...@lbl.gov] Sent: Wednesday, May 20, 2009 12:58 PM To: Venkateswaran, Subbaraman Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Search page Owners drop-down Subb, Most likely, you have a very "Liberal" application of the "OwnTicket" right. For example, if

[rt-users] Search page Owners drop-down

Can someone please explain why we see all kinds of emails, junk in addition to Login IDs in the Owners drop-down in RT search page? Is there a way we can control or maintain this, please? This is screwing up people's RT search on tickets based on owners. Thanks a lot. THE INFORMATION CONTAINED I

Re: [rt-users] Upgrading DBIx::SearchBuilder

Can someone please share your experience on this upgrade? Thanks a lot. > _ > From: Venkateswaran, Subbaraman > Sent: Friday, March 27, 2009 9:53 AM > To: rt-users@lists.bestpractical.com > Subject: Upgrading DBIx

[rt-users] Upgrading DBIx::SearchBuilder

Hello everyone, We are working on a plan to upgrade DBIx::SearchBuilder to improve performance mainly on our extensive reporting on RT platform. Do we have any upgrade path with any compatibility chart for upgrading the SearchBuilder module? Our env is RT 3.6.4/GNU Linux/MySQL 5.0.21 Thanks for y

Re: [rt-users] Transferring CustomField Values from old to new on all tickets in a queue

o this field R was showing them as dupes with bullets since it was of wrong type. Thanks From: Ken Crocker [mailto:kfcroc...@lbl.gov] Sent: Thursday, March 26, 2009 2:57 PM To: Venkateswaran, Subbaraman Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-use

Re: [rt-users] Transferring CustomField Values from old to new on all tickets in a queue

all dup'ed CFs on all the queue. Many one time effort but could pay us in long run on ease of maintenance. Thanks Subba From: Ken Crocker [mailto:kfcroc...@lbl.gov] Sent: Friday, March 20, 2009 2:21 PM To: Venkateswaran, Subbaraman Cc: rt-

[rt-users] Show Custom Field Text

We use rt 3.6.4 and trying to do text wrapping on ticket display for a custom field of type text. We noticed that we do not have html/Elements/ShowCustomFieldText and have only ShowCustomFieldWikitext. Any help would be appreciated. Thanks. THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTAC

[rt-users] Transferring CustomField Values from old to new on all tickets in a queue

We are using RT 3.6.4 and what we are trying to do is to synchronize custom field across all queues and basically have one unique custom field and type. Currently we have some CFs with the same name and different types dupe'ed across all the queues. Is there a way we can script around to move all t