7;) ne 'resolved'
&&
(($self->TicketObj->QueueObj->Name || '') ne 'SafeSentryPro') ||
(($self->TicketObj->QueueObj->Name || '') ne
'Security-Appliance-Review-Logs')
Action: "autoReply To Requesters".
Template: &quo
orrect for the logic of the scrip.
(($self->TicketObj->QueueObj->Name || '') ne 'SafeSentryPro') ||
(($self->TicketObj->QueueObj->Name || '') ne
'Security-Appliance-Review-Logs')
-m
On Tue, Dec 22, 2015 at 6:04 PM, norman wrote:
Hello
Hello.
In the last week we upgraded our rt instance from 4.0.19 to 4.2.8
Before the upgrade we had a script that would aupo-reply to all new
tickets created by email unless they went to 2 queues in which we would
not auto-reply at all.
Since the upgrade that script is sending out a message on al
Hello.
In the last week we upgraded our rt instance from 4.0.19 to 4.2.8
Before the upgrade we had a script that would aupo-reply to all new
tickets created by email unless they went to 2 queues in which we
would not auto-reply at all.
Since the upgrade that script is sending out a message on a
Hello all.
I have a setup where if a ticket is created rt will send a message to
the requester automatically. This is set up to do this for all my
queues. However, i now have a queue that i need to turn this off on.
Looking at global scripts i see the "on transaction create send auto
reply" sc
Hi all.
This is resolved.
I felt a little foolish when i found group rights under the global
configuration options.
On 7/31/2015 4:55 PM, norman wrote:
Hello.
I'm trying to set up a new q and group of 3 users for a project that
we are working on.
The users should get full general and
Hello.
I'm trying to set up a new q and group of 3 users for a project that we
are working on.
The users should get full general and staff rights to this q as well as
create privileges on 2 other qs.
I have this mostly working except that the users have 2 much access to
the 2 qs.
Here is the P
Hello.
I am new to linux and installing packages.
Is there a good step by step guide on how to set up rt 4.2.2 on debian?
I think i have done most of the install but always get stuck on the web
server part of it.
I will be using debian 7 with mysql and perl version 1.96.
My web server will be ap
